In this section you will find tips, tools and resources for navigating your insurance claim settlement. In addition to what you'll find here, you can use the search box to find articles, surveys and reports, and you can watch videos of Roadmap to Recovery™ post-disaster workshops.
Claim Guidance Library
Partial Loss Wildfire (Total Loss)
Claim Help Library Claim Help Library
February, 2015 UPdate:
Many policies require you to repair or replace property within a certain number of days after a loss in order to recover full replacement value (above actual cash value). 180 days (6 months) is common. It is also common for insurance companies to extend these deadlines, but generally they won’t volunteer to do so, you must ask in writing and give a valid reason.
The simplest way of getting your insurance company to extend a policy deadline is to make a clear request along with a good reason why you need the extension. Try to make your request at least a month before the deadline. Put your request in writing and ask the insurer to respond within a specific period of time. If they say no, seek help from The Department of Insurance. Unless you’ve got written confirmation of an extension from someone knowledgeable and authorized, you should assume all policy deadlines apply and are firm.
For more information, read our publication Requesting Extensions of Policy Deadlines
January, 2015 UPdate:
Roadmap to Recovery Workshop - How to Navigate the Insurance and Rebuilding Process.
This workshop will cover communicating with your insurer, your legal rights in California and documenting and estimating your losses.
Tuesday, January 13th, 2015
College of the Siskiyous
Room: McCloud 112
800 College Ave., Weed, CA
Who should attend? Property owners and renters whose homes were damaged or destroyed in the Boles Fire. Attendees will have the opportunity to ask questions during a Q&A portion of the program. Roadmap to Recovery tools will be distributed free of charge to all meeting attendees.
Watch the workshop online
Click here to view the flyer
Download the Powerpoint Presentation
November, 2014 UPdate:
Here are some items to help you navigate your situation - there is no one right path when recovering after a disaster:
For more information, visit the Claim Guidance Library
September, 2014 UPdate:
Here are some items to get you started putting one foot in front of the other on the road to recovery:
To view our full menu of resources or for more information on this program, visit the Roadmap to Recovery page.