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San Bruno Help Resources

Here is a partial list of claim tips and resources United Policyholders is offering those affected by the San Bruno gas explosion/fire. For more information search the Claim Tips Library.

Roadmap to Recovery Survey

Press Release: San Bruno homeowners struggling with insurance shortfalls and delays at the 1 Year Anniversary of the San Bruno pipeline explosion/fire

12 MONTH SURVEY RESULTS:
Our key findings include:

• 45% of respondents have not yet reached a settlement with their insurance company on the dwelling portion of their claim.

• 50% of respondents reported being underinsured on their dwelling by an average of over $200,000.

• 50% of respondents percent reported they received “lowball” repair/rebuilding estimates from their insurance company

• 39% of respondents reported that their insurance company did not fully explain how to collect full replacement cost benefits for depreciated items

• 35% of respondents reported delays from their insurance company in responding to requests for information.

Read the 12 month survey results data here
Read the results crosstabbed by Insurance Company
Previous Survey Results: 3-4 Months 

Information and Resources

Free Insurance Claim Help for San Bruno Residents
Videos of Roadmap to Recovery Meetings
Local Experts Help San Bruno Families Tackle Recovery Challenges
Roadmap to Recovery Tools Request Form

California Department of Insurance 
Special post-disaster insurance rules re: expedited payments, etc. 

City of San Bruno
Property Tax Info 
Coordinated debris removal/lot clearing 
PG&E Claim Process Information 
PG&E Claim Form 

Tax Info
San Bruno victims get tax breaks on donations
2/25/2011 UPDATE Tax Issues Memo from Robert Castle, CPA
2/11/2011 UPDATE Tax Issues Memo from Robert Castle, CPA
1/21/2011 Tax Issues Memo from Robert Castle, CPA

Media

November 14, 2011Major Improvements Coming to Crestmoor Neighborhood

October 11, 2011

San Bruno fire victims struggle with insurance companies
September 9, 2011One year after blast, San Bruno still isn't whole
August, 25, 2011Nonprofit to Hold Workshop to Address Fire Survivors' Legal, Insurance Questions
June 30, 2011Catastrophe reveals insurance woes for homeowners
June 20, 2011At Workshop, Residents Learn How to Go Green When Rebuilding Homes
January 9, 2011Community Fair Equips Residents With Tools, Answers Needed to Rebuild
October 17, 2010San Bruno fire victims navigate insurance process
September 13, 2010Insurance Advice for San Bruno explosion victims
September 11, 2010Even with insurance, being made whole takes work

Previous Roadmap to Recovery Meetings:
 

Insurance Claim Questions and Answers
Tuesday, February 21, 2012 5:00pm-6:30pm
San Bruno Resource & Recovery Center, 458 San Mateo Avenue
An informal Q & A session with United Policyholders Executive Director Amy Bach, a lawyer and insurance claim expert. Submit your questions in advance to info@uphelp.org or call them in to (415) 393-9990.
Click here for more information.

Insurance Claim Questions and Answers
Tuesday, November 8th from 5:30pm-7pm
San Bruno Resource & Recovery Center, 458 San Mateo Avenue
An informal Q & A session with United Policyholders Executive Director Amy Bach, a lawyer and insurance claim expert. Submit your questions in advance to info@uphelp.org or call them in to (415) 393-9990.
Click here for more information.

Healing and Dealing: What you need to know before the One-Year Anniversay
Legal, Insurance and Emotional Issues
Friday, August 26, 2011, 5pm-7pm
San Bruno Resource & Recovery Center
458 San Mateo Ave., San Bruno, CA
Click here for more information

Home Inventory Workshop
Saturday, June 18, 2011
San Bruno Resource & Recovery Center
458 San Mateo Ave., San Bruno, CA
Click here for more information

Repairing/Rebuilding Green
Thursday, June 16, 2011 at 6pm
San Bruno Resource & Recovery Center
458 San Mateo Ave., San Bruno, CA
Click here for more information

Repairs & Rebuilding: A community Recovery "Check-In"
Sunday, April, 17th from 12-3pm
San Bruno Resource & Recovery Center
458 San Mateo Ave., San Bruno, CA
Click here for more information

A Free San Bruno Community Information Fair
featuring Roadmap to Recovery™ Workshops
Sunday, January 9 from 1-5pm
Skyline College Student Activities Center
3300 College Drive, Building 6, San Bruno, CA 94066
(Flyer)

Navigating the Insurance & Rebuilding Process (Flyer)
Monday, November 15th from 6:30pm - 8:30pm
Bethany Presbyterian Church
2400 Rosewood, San Bruno, CA
Roadmap to Recovery(tm) program oranizers, reference and resource
materials will be available. Refreshmets and childcare provided.
RSVP by Friday, Nov. 12th: 650-366-6597 x 221 annel@rebuildingtogetherpenninsula.org

CDI Insurance and Rebuilding Forum

Other Resources

American Red Cross Bay Area Chapter

California Department of Insurance
An important resource for getting help and information
UP Exec. Dir. AmyBach chairs the CDI Consumer Advisory Task Force and UP staff workclosely with the Department.

City of San Bruno