Welcome to our library where you’ll find useful guides, articles, samples and examples in plain language about topics related to insurance. Our publications are based on our organization's many years of hands-on experience working with individual consumers. They include information from experts; insurance industry insiders, agents and brokers, attorneys, consumer advocates and public adjusters. Because UP is not-for-profit and not for sale, our tips are unique and valuable. We have no hidden agenda. By using the buttons on the left side of this page you can find buying tips, claim tips, links and other resources. Visit the “Shortcuts” section for help solving common problems.