Zoomerang Survey Results

Roadmap to Recovery Survey: Fourmile Canyon Wildfire 
Cross Tab Report
Response Status: Completes
Apr 04, 2011 9:44 AM PST
Was your home damaged or destroyed as a result of the Fourmile Canyon Wildfire
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
73 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 20 2 0 5 17
Damaged 6
8.2%
0
0.0%
1
100.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.0%
0
0.0%
0
0.0%
0
0.0%
1
5.9%
Destroyed 67
91.8%
0
0.0%
0
0.0%
2
100.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
11
100.0%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
4
100.0%
19
95.0%
2
100.0%
0
0.0%
5
100.0%
16
94.1%
 
Have you filed a claim with your insurance company?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
73 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 20 2 0 5 17
Yes 70
95.9%
0
0.0%
1
100.0%
2
100.0%
7
100.0%
0
0.0%
0
0.0%
0
0.0%
11
100.0%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
4
100.0%
19
95.0%
2
100.0%
0
0.0%
5
100.0%
15
88.2%
No 2
2.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.0%
0
0.0%
0
0.0%
0
0.0%
1
5.9%
Have not decided 0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
I do not have insurance 1
1.4%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.9%
 
Do you rent or own the dwelling that was damaged or destroyed?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
73 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 20 2 0 5 17
Rent 4
5.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
1
5.0%
0
0.0%
0
0.0%
1
20.0%
1
5.9%
Own 69
94.5%
0
0.0%
1
100.0%
2
100.0%
7
100.0%
0
0.0%
0
0.0%
0
0.0%
11
100.0%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
19
95.0%
2
100.0%
0
0.0%
4
80.0%
16
94.1%
 
How much dwelling insurance per square foot of living space do you have?  Note: Divide the Dwelling (Coverage A) limit that appears on the Declarations page of your policy by the total square footage of living space in your dwelling. (Do not include your limit for "other strucutures" such as sheds, garages, etc., and do not include any "extended coverages" or other add-ons)
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
0-$100 per square foot of dwelling insurance 8
11.9%
0
0.0%
0
0.0%
0
0.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
2
11.1%
0
0.0%
0
0.0%
0
0.0%
1
6.7%
$100-$200 per square foot of dwelling insurance 38
56.7%
0
0.0%
0
0.0%
2
100.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
9
50.0%
1
50.0%
0
0.0%
2
50.0%
11
73.3%
$200-$300 per square foot of dwelling insurance 13
19.4%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
27.8%
1
50.0%
0
0.0%
1
25.0%
1
6.7%
$300-$400 per square foot of dwelling insurance 2
3.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
1
6.7%
I don't have enough information 6
9.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
18.2%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
11.1%
0
0.0%
0
0.0%
0
0.0%
1
6.7%
 
Do you have an "extended replacement cost" or other type of provision in your policy that increased your stated dwelling limits?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 48
71.6%
0
0.0%
1
100.0%
1
50.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
10
90.9%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
13
72.2%
2
100.0%
0
0.0%
2
50.0%
10
66.7%
No 19
28.4%
0
0.0%
0
0.0%
1
50.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
27.8%
0
0.0%
0
0.0%
2
50.0%
5
33.3%
 
What are your extended replacement cost limits:
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
I do not have extended replacement cost coverage 18
26.9%
0
0.0%
0
0.0%
1
50.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
5
27.8%
0
0.0%
0
0.0%
2
50.0%
4
26.7%
25% 30
44.8%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
9
81.8%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
6
33.3%
0
0.0%
0
0.0%
2
50.0%
8
53.3%
50% 3
4.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
2
100.0%
0
0.0%
0
0.0%
0
0.0%
Other, please specify 16
23.9%
0
0.0%
0
0.0%
1
50.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
7
38.9%
0
0.0%
0
0.0%
0
0.0%
3
20.0%
 
Has your insurance company made an offer to settle the dwelling portion of your claim?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 49
73.1%
0
0.0%
1
100.0%
1
50.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
10
90.9%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
15
83.3%
2
100.0%
0
0.0%
1
25.0%
9
60.0%
No 18
26.9%
0
0.0%
0
0.0%
1
50.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
3
16.7%
0
0.0%
0
0.0%
3
75.0%
6
40.0%
 
Has your insurance company paid your policy limits on the dwelling portion of your claim?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
66 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 2 18 2 0 4 15
Yes 36
54.5%
0
0.0%
0
0.0%
1
50.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
6
54.5%
0
0.0%
0
0.0%
1
100.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
9
50.0%
1
50.0%
0
0.0%
4
100.0%
8
53.3%
No 30
45.5%
0
0.0%
1
100.0%
1
50.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
100.0%
9
50.0%
1
50.0%
0
0.0%
0
0.0%
7
46.7%
 
Do you feel you have reached a settlement with your insurance company on the dwelling portion of your loss?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
66 0 1 2 6 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes, we have reached a settlement 30
45.5%
0
0.0%
0
0.0%
1
50.0%
4
66.7%
0
0.0%
0
0.0%
0
0.0%
6
54.5%
0
0.0%
0
0.0%
1
100.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
8
44.4%
0
0.0%
0
0.0%
2
50.0%
6
40.0%
No, we are still negotiating 36
54.5%
0
0.0%
1
100.0%
1
50.0%
2
33.3%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
10
55.6%
2
100.0%
0
0.0%
2
50.0%
9
60.0%
 
Have you gotten an independent estimate of how much it would cost to repair, rebuild or replace your home?  Note: "Independent" means you picked the estimator/contractor, not your insurer or adjuster
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 45
67.2%
0
0.0%
1
100.0%
0
0.0%
6
85.7%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
14
77.8%
1
50.0%
0
0.0%
1
25.0%
11
73.3%
No 22
32.8%
0
0.0%
0
0.0%
2
100.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
6
54.5%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
22.2%
1
50.0%
0
0.0%
3
75.0%
4
26.7%
 
If you have not yet had an "independent" dwelling repair/replacement estimate, please choose all applicable reasons why you have not received an independent estimate of what it would cost to repair/replace/rebuild your damaged or destroyed home:
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
29 0 0 2 2 0 0 0 7 0 0 0 2 0 0 0 0 7 1 0 3 5
Can't find a qualified professional who will take the time to come out 2
6.9%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
I'm not building the same house 10
34.5%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
3
100.0%
3
60.0%
I don't want to or can't pay for an estimate 3
10.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
I'm relying on the insurance company/adjuster to get that information 3
10.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
I'm overwhelmed 4
13.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
1
20.0%
Other, please specify 16
55.2%
0
0.0%
0
0.0%
1
50.0%
2
100.0%
0
0.0%
0
0.0%
0
0.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
57.1%
1
100.0%
0
0.0%
1
33.3%
2
40.0%
 
Do you have enough insurance to cover the cost of repairing, replacing or rebuilding your home?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 26
38.8%
0
0.0%
1
100.0%
1
50.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
8
44.4%
1
50.0%
0
0.0%
1
25.0%
4
26.7%
No 41
61.2%
0
0.0%
0
0.0%
1
50.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
6
54.5%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
10
55.6%
1
50.0%
0
0.0%
3
75.0%
11
73.3%
 
Is your insurance company disputing any repairs, damage or losses?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 22
32.8%
0
0.0%
1
100.0%
0
0.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
7
38.9%
1
50.0%
0
0.0%
2
50.0%
5
33.3%
No 45
67.2%
0
0.0%
0
0.0%
2
100.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
8
72.7%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
11
61.1%
1
50.0%
0
0.0%
2
50.0%
10
66.7%
 
Have any of the following items been in dispute?  Please check all that apply.
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
27 0 1 0 3 0 0 0 3 0 0 0 1 0 0 0 1 7 1 0 2 8
Roof repairs 2
7.4%
0
0.0%
1
100.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Chimney 0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Interior painting 1
3.7%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Indoor air quality 0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Repair costs 5
18.5%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
1
100.0%
0
0.0%
0
0.0%
1
12.5%
Insurance coverage amounts 18
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
57.1%
0
0.0%
0
0.0%
2
100.0%
6
75.0%
Contents cleaning 1
3.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
12.5%
Contents repairs 1
3.7%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Contents replacement 14
51.9%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
100.0%
2
28.6%
1
100.0%
0
0.0%
0
0.0%
5
62.5%
Whether the structure can be repaired or needs to be replaced 0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
 
Are you considering buying a replacement home instead of rebuilding?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 19
28.4%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
4
36.4%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
22.2%
2
100.0%
0
0.0%
2
50.0%
3
20.0%
No 48
71.6%
0
0.0%
1
100.0%
2
100.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
7
63.6%
0
0.0%
0
0.0%
1
100.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
14
77.8%
0
0.0%
0
0.0%
2
50.0%
12
80.0%
 
Have you filed a formal complaint (Request for Assistance "RFA") with the Colorado Department of Insurance?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 3 18 2 0 4 15
Yes 8
11.9%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
4
22.2%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
No, I do not have any complaints 33
49.3%
0
0.0%
0
0.0%
2
100.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
7
63.6%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
7
38.9%
1
50.0%
0
0.0%
2
50.0%
6
40.0%
No, I have a problem with my insurance company, but have not filed a formal complaint 26
38.8%
0
0.0%
1
100.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
7
38.9%
1
50.0%
0
0.0%
2
50.0%
9
60.0%
 
Did your insurance company pay you any funds as an "advance" (before you submitted receipts or incurred expenses)?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 59
84.3%
0
0.0%
0
0.0%
2
100.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
11
100.0%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
4
100.0%
18
94.7%
2
100.0%
0
0.0%
3
60.0%
11
73.3%
No 11
15.7%
0
0.0%
1
100.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
5.3%
0
0.0%
0
0.0%
2
40.0%
4
26.7%
 
Did your insurance company send or offer to send a contents specialist to help you with your inventory?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 20
28.6%
0
0.0%
0
0.0%
1
50.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
10.5%
2
100.0%
0
0.0%
4
80.0%
6
40.0%
No 50
71.4%
0
0.0%
1
100.0%
1
50.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
11
100.0%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
4
100.0%
17
89.5%
0
0.0%
0
0.0%
1
20.0%
9
60.0%
 
Is your insurance company requiring you to use a specific form for your contents inventory?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 22
31.4%
0
0.0%
0
0.0%
1
50.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
8
42.1%
0
0.0%
0
0.0%
0
0.0%
7
46.7%
No 48
68.6%
0
0.0%
1
100.0%
1
50.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
10
90.9%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
11
57.9%
2
100.0%
0
0.0%
5
100.0%
8
53.3%
 
Personal Property/Contents Coverage:  Do you have enough insurance on "contents" to replace everything that was damaged or lost?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
67 0 1 1 7 0 0 0 11 0 0 1 3 0 0 0 4 17 2 0 5 15
Yes 33
49.3%
0
0.0%
1
100.0%
1
100.0%
6
85.7%
0
0.0%
0
0.0%
0
0.0%
6
54.5%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
50.0%
7
41.2%
1
50.0%
0
0.0%
3
60.0%
3
20.0%
No 34
50.7%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
5
45.5%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
2
50.0%
10
58.8%
1
50.0%
0
0.0%
2
40.0%
12
80.0%
 
Is your insurance company requiring you to itemize all items in order to be fully reimbursed for your Personal Property/Content loss?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 56
80.0%
0
0.0%
1
100.0%
0
0.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
9
81.8%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
16
84.2%
2
100.0%
0
0.0%
2
40.0%
14
93.3%
No 14
20.0%
0
0.0%
0
0.0%
2
100.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
2
18.2%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
3
15.8%
0
0.0%
0
0.0%
3
60.0%
1
6.7%
 
If "Yes", did you ask if they would "waive" the requirement to itemize all items?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
62 0 1 0 6 0 0 0 10 0 0 1 3 0 0 0 3 18 2 0 4 14
Yes 18
29.0%
0
0.0%
0
0.0%
0
0.0%
2
33.3%
0
0.0%
0
0.0%
0
0.0%
4
40.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
5
27.8%
1
50.0%
0
0.0%
0
0.0%
4
28.6%
No 44
71.0%
0
0.0%
1
100.0%
0
0.0%
4
66.7%
0
0.0%
0
0.0%
0
0.0%
6
60.0%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
13
72.2%
1
50.0%
0
0.0%
4
100.0%
10
71.4%
 
Did your insurance company explain "depreciation," "holdbacks" and/or "recoverable depreciation" and how those terms impact your benefits?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 47
67.1%
0
0.0%
0
0.0%
1
50.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
8
72.7%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
2
50.0%
15
78.9%
2
100.0%
0
0.0%
3
60.0%
8
53.3%
No 23
32.9%
0
0.0%
1
100.0%
1
50.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
50.0%
4
21.1%
0
0.0%
0
0.0%
2
40.0%
7
46.7%
 
Did your insurance company explain what you need to do to collect full replacement cost benefits for items they depreciated and/or held back payments for?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 45
64.3%
0
0.0%
0
0.0%
1
50.0%
5
71.4%
0
0.0%
0
0.0%
0
0.0%
7
63.6%
0
0.0%
0
0.0%
0
0.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
14
73.7%
1
50.0%
0
0.0%
3
60.0%
8
53.3%
No 25
35.7%
0
0.0%
1
100.0%
1
50.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
4
36.4%
0
0.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
5
26.3%
1
50.0%
0
0.0%
2
40.0%
7
46.7%
 
Below is a list of insurance problems that some claimants experience after a total loss due to a natural disaster.  Please check all that apply to you:
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
50 0 1 0 4 0 0 0 7 0 0 0 2 0 0 0 3 16 2 0 4 11
Failure to perform a thorough investigation 6
12.0%
0
0.0%
1
100.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
1
6.3%
0
0.0%
0
0.0%
0
0.0%
2
18.2%
Delays providing you a complete copy of current policy 18
36.0%
0
0.0%
1
100.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
2
100.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
8
50.0%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
Delays paying ALE & other funds 14
28.0%
0
0.0%
1
100.0%
0
0.0%
2
50.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
18.8%
0
0.0%
0
0.0%
2
50.0%
4
36.4%
Delays in responding to requests for information 24
48.0%
0
0.0%
1
100.0%
0
0.0%
2
50.0%
0
0.0%
0
0.0%
0
0.0%
4
57.1%
0
0.0%
0
0.0%
0
0.0%
2
100.0%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
7
43.8%
0
0.0%
0
0.0%
2
50.0%
4
36.4%
Lowballing 29
58.0%
0
0.0%
1
100.0%
0
0.0%
3
75.0%
0
0.0%
0
0.0%
0
0.0%
3
42.9%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
11
68.8%
0
0.0%
0
0.0%
2
50.0%
7
63.6%
Use of biased experts 9
18.0%
0
0.0%
1
100.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
50.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
4
25.0%
1
50.0%
0
0.0%
0
0.0%
1
9.1%
Unreasonable reliance on ambiguous policy exclusions 8
16.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
2
28.6%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
12.5%
0
0.0%
0
0.0%
0
0.0%
3
27.3%
Abusive interrogation/claim practices 7
14.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
12.5%
0
0.0%
0
0.0%
1
25.0%
3
27.3%
Insistence on using their contractors 3
6.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
18.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
Other, please specify 17
34.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
2
100.0%
0
0.0%
0
0.0%
0
0.0%
2
66.7%
5
31.3%
1
50.0%
0
0.0%
0
0.0%
5
45.5%
 
Have you hired an attorney in connection with your losses from the wildfire?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 5
7.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
1
33.3%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
15.8%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
No 50
71.4%
0
0.0%
0
0.0%
2
100.0%
6
85.7%
0
0.0%
0
0.0%
0
0.0%
9
81.8%
0
0.0%
0
0.0%
1
100.0%
2
66.7%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
12
63.2%
1
50.0%
0
0.0%
4
80.0%
12
80.0%
Still considering it 15
21.4%
0
0.0%
1
100.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
4
21.1%
1
50.0%
0
0.0%
1
20.0%
3
20.0%
 
Have you hired a public adjuster to represent you on your insurance claim related to the wildfire?
  Total* What is the name of your insurance company?
N/A AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
70 0 1 2 7 0 0 0 11 0 0 1 3 0 0 0 4 19 2 0 5 15
Yes 8
11.4%
0
0.0%
0
0.0%
0
0.0%
1
14.3%
0
0.0%
0
0.0%
0
0.0%
1
9.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
2
10.5%
0
0.0%
0
0.0%
0
0.0%
4
26.7%
No 57
81.4%
0
0.0%
1
100.0%
2
100.0%
6
85.7%
0
0.0%
0
0.0%
0
0.0%
10
90.9%
0
0.0%
0
0.0%
1
100.0%
3
100.0%
0
0.0%
0
0.0%
0
0.0%
3
75.0%
14
73.7%
2
100.0%
0
0.0%
5
100.0%
10
66.7%
Still considering it 5
7.1%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
0
0.0%
1
25.0%
3
15.8%
0
0.0%
0
0.0%
0
0.0%
1
6.7%

* Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria.