Zoomerang Survey Results
2007 WILDFIRES INSURANCE CLAIM STATUS & RECOVERY SURVEY
Cross Tab Report
Response Status: Completes
Filter: No filter applied
Dec 08, 2008 3:18 PM PST
Have you settled the dwelling claim portion of your insurance claim?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 122 7 2 6 2 2 2 34 1 0 0 5 0 1 2 1 23 0 8 6 20
46.00% 43.80% 22.20% 26.10% 50.00% 50.00% 66.70% 72.30% 50.00% 0.00% 0.00% 38.50% 0.00% 25.00% 66.70% 33.30% 46.90% 0.00% 34.80% 85.70% 44.40%
No 143 9 7 17 2 2 1 13 1 0 4 8 0 3 1 2 26 6 15 1 25
54.00% 56.30% 77.80% 73.90% 50.00% 50.00% 33.30% 27.70% 50.00% 0.00% 100.00% 61.50% 0.00% 75.00% 33.30% 66.70% 53.10% 100.00% 65.20% 14.30% 55.60%
 
If yes, when did you settle?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
121 7 2 6 2 2 2 34 1 0 0 5 0 1 2 1 24 0 7 6 19
Nov-07 4 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 1 0 0 0 1
3.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 5.90% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.20% 0.00% 0.00% 0.00% 5.30%
Dec-07 12 1 0 0 0 0 0 3 0 0 0 0 0 0 1 0 5 0 0 0 2
9.90% 14.30% 0.00% 0.00% 0.00% 0.00% 0.00% 8.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 20.80% 0.00% 0.00% 0.00% 10.50%
Jan-08 9 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 2 1 3
7.40% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 28.60% 16.70% 15.80%
Feb-08 11 0 0 0 0 0 0 8 0 0 0 0 0 0 0 0 1 0 0 1 1
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 23.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.20% 0.00% 0.00% 16.70% 5.30%
Mar-08 12 0 0 0 0 0 0 3 0 0 0 2 0 0 0 0 2 0 1 2 2
9.90% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.80% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 8.30% 0.00% 14.30% 33.30% 10.50%
Apr-08 17 1 1 2 0 1 0 3 0 0 0 2 0 0 0 1 4 0 1 1 0
14.00% 14.30% 50.00% 33.30% 0.00% 50.00% 0.00% 8.80% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 100.00% 16.70% 0.00% 14.30% 16.70% 0.00%
May-08 11 1 1 0 0 0 0 3 1 0 0 0 0 0 1 0 0 0 1 1 2
9.10% 14.30% 50.00% 0.00% 0.00% 0.00% 0.00% 8.80% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 14.30% 16.70% 10.50%
Jun-08 7 0 0 1 1 0 0 4 0 0 0 1 0 0 0 0 0 0 0 0 0
5.80% 0.00% 0.00% 16.70% 50.00% 0.00% 0.00% 11.80% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Jul-08 9 0 0 1 0 0 1 1 0 0 0 0 0 1 0 0 3 0 1 0 1
7.40% 0.00% 0.00% 16.70% 0.00% 0.00% 50.00% 2.90% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 12.50% 0.00% 14.30% 0.00% 5.30%
Aug-08 10 0 0 1 0 1 1 3 0 0 0 0 0 0 0 0 2 0 0 0 2
8.30% 0.00% 0.00% 16.70% 0.00% 50.00% 50.00% 8.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.30% 0.00% 0.00% 0.00% 10.50%
Sep-08 9 2 0 1 1 0 0 1 0 0 0 0 0 0 0 0 4 0 0 0 0
7.40% 28.60% 0.00% 16.70% 50.00% 0.00% 0.00% 2.90% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Oct-08 10 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 1 0 5
8.30% 28.60% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.30% 0.00% 14.30% 0.00% 26.30%
 
Were you underinsured?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 186 5 9 18 2 4 2 37 2 0 2 6 0 2 3 3 32 4 20 5 30
70.20% 31.30% 100.00% 78.30% 50.00% 100.00% 66.70% 78.70% 100.00% 0.00% 50.00% 46.20% 0.00% 50.00% 100.00% 100.00% 65.30% 66.70% 87.00% 71.40% 66.70%
No 79 11 0 5 2 0 1 10 0 0 2 7 0 2 0 0 17 2 3 2 15
29.80% 68.80% 0.00% 21.70% 50.00% 0.00% 33.30% 21.30% 0.00% 0.00% 50.00% 53.80% 0.00% 50.00% 0.00% 0.00% 34.70% 33.30% 13.00% 28.60% 33.30%
 
Has your insurance company paid over policy limits in any category? ["Policy limits" include all extended coverages, adjustment provisions, etc.]
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 82 7 2 2 0 1 1 25 1 0 0 2 0 0 0 0 13 2 7 5 14
30.90% 43.80% 22.20% 8.70% 0.00% 25.00% 33.30% 53.20% 50.00% 0.00% 0.00% 15.40% 0.00% 0.00% 0.00% 0.00% 26.50% 33.30% 30.40% 71.40% 31.10%
No 183 9 7 21 4 3 2 22 1 0 4 11 0 4 3 3 36 4 16 2 31
69.10% 56.30% 77.80% 91.30% 100.00% 75.00% 66.70% 46.80% 50.00% 0.00% 100.00% 84.60% 0.00% 100.00% 100.00% 100.00% 73.50% 66.70% 69.60% 28.60% 68.90%
 
Did your insurer ask you to complete a set of written questions relating to how your policy limits were set?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 33 0 1 6 0 0 0 6 0 0 0 0 0 0 0 0 17 0 2 0 1
12.50% 0.00% 11.10% 26.10% 0.00% 0.00% 0.00% 12.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 34.70% 0.00% 8.70% 0.00% 2.20%
No 232 16 8 17 4 4 3 41 2 0 4 13 0 4 3 3 32 6 21 7 44
87.50% 100.00% 88.90% 73.90% 100.00% 100.00% 100.00% 87.20% 100.00% 0.00% 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 65.30% 100.00% 91.30% 100.00% 97.80%
 
During the claim process did any representative of your insurance company refer to "the Everett case", or words to that effect? If so, please explain.
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
262 16 9 23 4 4 3 46 2 0 4 13 0 4 3 3 48 6 23 7 44
Yes 11 0 1 2 0 0 0 3 0 0 0 0 0 0 0 0 4 0 0 0 1
4.20% 0.00% 11.10% 8.70% 0.00% 0.00% 0.00% 6.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.30% 0.00% 0.00% 0.00% 2.30%
No 251 16 8 21 4 4 3 43 2 0 4 13 0 4 3 3 44 6 23 7 43
95.80% 100.00% 88.90% 91.30% 100.00% 100.00% 100.00% 93.50% 100.00% 0.00% 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 91.70% 100.00% 100.00% 100.00% 97.70%
 
Have you settled the contents portion of your insurance claim?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 149 3 5 15 2 0 1 33 0 0 0 13 0 4 3 1 20 4 15 7 23
56.20% 18.80% 55.60% 65.20% 50.00% 0.00% 33.30% 70.20% 0.00% 0.00% 0.00% 100.00% 0.00% 100.00% 100.00% 33.30% 40.80% 66.70% 65.20% 100.00% 51.10%
No 116 13 4 8 2 4 2 14 2 0 4 0 0 0 0 2 29 2 8 0 22
43.80% 81.30% 44.40% 34.80% 50.00% 100.00% 66.70% 29.80% 100.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 66.70% 59.20% 33.30% 34.80% 0.00% 48.90%
 
Did your insurer waive the requirement that you itemize every single item in order to recover fully for your contents loss?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 103 7 5 1 1 0 0 19 0 0 0 13 0 0 3 2 10 1 22 1 18
38.90% 43.80% 55.60% 4.30% 25.00% 0.00% 0.00% 40.40% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 66.70% 20.40% 16.70% 95.70% 14.30% 40.00%
No 162 9 4 22 3 4 3 28 2 0 4 0 0 4 0 1 39 5 1 6 27
61.10% 56.30% 44.40% 95.70% 75.00% 100.00% 100.00% 59.60% 100.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 33.30% 79.60% 83.30% 4.30% 85.70% 60.00%
 
Did your insurer ask you or your spouse to submit to an Examination Under Oath and if so, when?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 39 7 2 3 0 1 1 9 1 0 0 4 0 0 0 0 2 0 7 0 2
14.70% 43.80% 22.20% 13.00% 0.00% 25.00% 33.30% 19.10% 50.00% 0.00% 0.00% 30.80% 0.00% 0.00% 0.00% 0.00% 4.10% 0.00% 30.40% 0.00% 4.40%
No 226 9 7 20 4 3 2 38 1 0 4 9 0 4 3 3 47 6 16 7 43
85.30% 56.30% 77.80% 87.00% 100.00% 75.00% 66.70% 80.90% 50.00% 0.00% 100.00% 69.20% 0.00% 100.00% 100.00% 100.00% 95.90% 100.00% 69.60% 100.00% 95.60%
 
How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Adequacy of coverage
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
1 87 3 4 10 1 1 0 13 2 0 0 5 0 1 2 2 17 0 11 2 13
32.80% 18.80% 44.40% 43.50% 25.00% 25.00% 0.00% 27.70% 100.00% 0.00% 0.00% 38.50% 0.00% 25.00% 66.70% 66.70% 34.70% 0.00% 47.80% 28.60% 28.90%
2 49 2 2 3 1 1 1 9 0 0 1 1 0 1 0 1 7 2 7 1 9
18.50% 12.50% 22.20% 13.00% 25.00% 25.00% 33.30% 19.10% 0.00% 0.00% 25.00% 7.70% 0.00% 25.00% 0.00% 33.30% 14.30% 33.30% 30.40% 14.30% 20.00%
3 45 1 3 6 0 2 0 11 0 0 1 1 0 1 1 0 5 3 1 0 9
17.00% 6.30% 33.30% 26.10% 0.00% 50.00% 0.00% 23.40% 0.00% 0.00% 25.00% 7.70% 0.00% 25.00% 33.30% 0.00% 10.20% 50.00% 4.30% 0.00% 20.00%
4 47 4 0 4 1 0 2 7 0 0 2 3 0 1 0 0 12 1 2 1 7
17.70% 25.00% 0.00% 17.40% 25.00% 0.00% 66.70% 14.90% 0.00% 0.00% 50.00% 23.10% 0.00% 25.00% 0.00% 0.00% 24.50% 16.70% 8.70% 14.30% 15.60%
5 37 6 0 0 1 0 0 7 0 0 0 3 0 0 0 0 8 0 2 3 7
14.00% 37.50% 0.00% 0.00% 25.00% 0.00% 0.00% 14.90% 0.00% 0.00% 0.00% 23.10% 0.00% 0.00% 0.00% 0.00% 16.30% 0.00% 8.70% 42.90% 15.60%
 
How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Communication
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
1 56 1 0 8 1 1 0 6 1 0 1 4 0 1 1 3 8 0 7 0 13
21.10% 6.30% 0.00% 34.80% 25.00% 25.00% 0.00% 12.80% 50.00% 0.00% 25.00% 30.80% 0.00% 25.00% 33.30% 100.00% 16.30% 0.00% 30.40% 0.00% 28.90%
2 49 4 1 7 0 1 2 10 0 0 0 2 0 1 1 0 3 3 4 1 9
18.50% 25.00% 11.10% 30.40% 0.00% 25.00% 66.70% 21.30% 0.00% 0.00% 0.00% 15.40% 0.00% 25.00% 33.30% 0.00% 6.10% 50.00% 17.40% 14.30% 20.00%
3 65 4 6 6 1 1 0 12 1 0 2 2 0 1 1 0 13 1 4 1 9
24.50% 25.00% 66.70% 26.10% 25.00% 25.00% 0.00% 25.50% 50.00% 0.00% 50.00% 15.40% 0.00% 25.00% 33.30% 0.00% 26.50% 16.70% 17.40% 14.30% 20.00%
4 52 5 2 2 1 1 1 8 0 0 1 2 0 1 0 0 15 2 5 2 4
19.60% 31.30% 22.20% 8.70% 25.00% 25.00% 33.30% 17.00% 0.00% 0.00% 25.00% 15.40% 0.00% 25.00% 0.00% 0.00% 30.60% 33.30% 21.70% 28.60% 8.90%
5 43 2 0 0 1 0 0 11 0 0 0 3 0 0 0 0 10 0 3 3 10
16.20% 12.50% 0.00% 0.00% 25.00% 0.00% 0.00% 23.40% 0.00% 0.00% 0.00% 23.10% 0.00% 0.00% 0.00% 0.00% 20.40% 0.00% 13.00% 42.90% 22.20%
 
How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Prompt payments
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
1 43 2 0 7 0 0 0 5 1 0 0 2 0 1 0 2 7 0 5 0 11
16.20% 12.50% 0.00% 30.40% 0.00% 0.00% 0.00% 10.60% 50.00% 0.00% 0.00% 15.40% 0.00% 25.00% 0.00% 66.70% 14.30% 0.00% 21.70% 0.00% 24.40%
2 33 3 0 8 1 1 0 4 0 0 1 4 0 0 1 0 2 1 0 1 6
12.50% 18.80% 0.00% 34.80% 25.00% 25.00% 0.00% 8.50% 0.00% 0.00% 25.00% 30.80% 0.00% 0.00% 33.30% 0.00% 4.10% 16.70% 0.00% 14.30% 13.30%
3 59 4 3 6 1 2 2 9 1 0 1 2 0 1 1 1 11 2 5 0 7
22.30% 25.00% 33.30% 26.10% 25.00% 50.00% 66.70% 19.10% 50.00% 0.00% 25.00% 15.40% 0.00% 25.00% 33.30% 33.30% 22.40% 33.30% 21.70% 0.00% 15.60%
4 72 2 6 2 1 1 1 13 0 0 2 2 0 2 0 0 17 3 7 2 11
27.20% 12.50% 66.70% 8.70% 25.00% 25.00% 33.30% 27.70% 0.00% 0.00% 50.00% 15.40% 0.00% 50.00% 0.00% 0.00% 34.70% 50.00% 30.40% 28.60% 24.40%
5 58 5 0 0 1 0 0 16 0 0 0 3 0 0 1 0 12 0 6 4 10
21.90% 31.30% 0.00% 0.00% 25.00% 0.00% 0.00% 34.00% 0.00% 0.00% 0.00% 23.10% 0.00% 0.00% 33.30% 0.00% 24.50% 0.00% 26.10% 57.10% 22.20%
 
How satisfied are you with the way your insurance company has handled your claim? (1= Very Unsatisfied, 5 = Very Satisfied): Customer service
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
1 49 2 0 7 0 2 0 5 1 0 0 3 0 1 0 3 7 0 7 0 11
18.50% 12.50% 0.00% 30.40% 0.00% 50.00% 0.00% 10.60% 50.00% 0.00% 0.00% 23.10% 0.00% 25.00% 0.00% 100.00% 14.30% 0.00% 30.40% 0.00% 24.40%
2 55 1 2 8 1 1 2 8 0 0 1 3 0 1 2 0 7 2 4 1 11
20.80% 6.30% 22.20% 34.80% 25.00% 25.00% 66.70% 17.00% 0.00% 0.00% 25.00% 23.10% 0.00% 25.00% 66.70% 0.00% 14.30% 33.30% 17.40% 14.30% 24.40%
3 52 3 4 6 0 1 0 11 1 0 0 2 0 0 1 0 8 2 5 0 8
19.60% 18.80% 44.40% 26.10% 0.00% 25.00% 0.00% 23.40% 50.00% 0.00% 0.00% 15.40% 0.00% 0.00% 33.30% 0.00% 16.30% 33.30% 21.70% 0.00% 17.80%
4 64 6 3 2 2 0 1 14 0 0 3 1 0 2 0 0 15 2 5 2 6
24.20% 37.50% 33.30% 8.70% 50.00% 0.00% 33.30% 29.80% 0.00% 0.00% 75.00% 7.70% 0.00% 50.00% 0.00% 0.00% 30.60% 33.30% 21.70% 28.60% 13.30%
5 45 4 0 0 1 0 0 9 0 0 0 4 0 0 0 0 12 0 2 4 9
17.00% 25.00% 0.00% 0.00% 25.00% 0.00% 0.00% 19.10% 0.00% 0.00% 0.00% 30.80% 0.00% 0.00% 0.00% 0.00% 24.50% 0.00% 8.70% 57.10% 20.00%
 
Have you filed a complaint (Request for Assistance) with the California Department of Insurance?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Yes 46 1 1 8 1 2 0 4 0 0 1 3 0 0 2 2 7 0 2 0 12
17.40% 6.30% 11.10% 34.80% 25.00% 50.00% 0.00% 8.50% 0.00% 0.00% 25.00% 23.10% 0.00% 0.00% 66.70% 66.70% 14.30% 0.00% 8.70% 0.00% 26.70%
No 219 15 8 15 3 2 3 43 2 0 3 10 0 4 1 1 42 6 21 7 33
82.60% 93.80% 88.90% 65.20% 75.00% 50.00% 100.00% 91.50% 100.00% 0.00% 75.00% 76.90% 0.00% 100.00% 33.30% 33.30% 85.70% 100.00% 91.30% 100.00% 73.30%
 
If you have not filed an RFA with the California Department of Insurance, please explain why you have not.
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
207 14 8 14 2 2 3 40 2 0 3 10 0 4 1 1 44 5 18 6 30
I'm afraid it will make things worse 6 0 0 1 0 0 0 2 0 0 0 0 0 0 0 0 2 0 0 0 1
2.90% 0.00% 0.00% 7.10% 0.00% 0.00% 0.00% 5.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.50% 0.00% 0.00% 0.00% 3.30%
I don't want my insurance company to be angry with me 5 0 0 0 0 0 1 1 0 0 1 0 0 0 0 0 1 0 0 0 1
2.40% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 2.50% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 2.30% 0.00% 0.00% 0.00% 3.30%
I don't know how to file an RFA 6 0 1 0 0 0 0 1 0 0 0 0 0 0 0 0 3 0 1 0 0
2.90% 0.00% 12.50% 0.00% 0.00% 0.00% 0.00% 2.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 6.80% 0.00% 5.60% 0.00% 0.00%
I can't file an RFA yet because we are still negotiating 33 4 1 2 1 2 0 2 0 0 0 2 0 1 0 0 5 3 4 1 5
15.90% 28.60% 12.50% 14.30% 50.00% 100.00% 0.00% 5.00% 0.00% 0.00% 0.00% 20.00% 0.00% 25.00% 0.00% 0.00% 11.40% 60.00% 22.20% 16.70% 16.70%
I don't think it will do any good 20 0 2 2 0 0 0 4 1 0 0 2 0 0 0 1 2 0 2 0 4
9.70% 0.00% 25.00% 14.30% 0.00% 0.00% 0.00% 10.00% 50.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 100.00% 4.50% 0.00% 11.10% 0.00% 13.30%
I don't need to, my claim was handled fairly 67 8 0 4 1 0 1 14 0 0 0 2 0 2 0 0 12 0 6 4 13
32.40% 57.10% 0.00% 28.60% 50.00% 0.00% 33.30% 35.00% 0.00% 0.00% 0.00% 20.00% 0.00% 50.00% 0.00% 0.00% 27.30% 0.00% 33.30% 66.70% 43.30%
I've been told it will hurt me if I file a lawsuit 3 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
1.40% 0.00% 12.50% 7.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 2.30% 0.00% 0.00% 0.00% 0.00%
Other, please specify 67 2 3 4 0 0 1 16 1 0 2 4 0 1 1 0 18 2 5 1 6
32.40% 14.30% 37.50% 28.60% 0.00% 0.00% 33.30% 40.00% 50.00% 0.00% 66.70% 40.00% 0.00% 25.00% 100.00% 0.00% 40.90% 40.00% 27.80% 16.70% 20.00%
 
Which of the following insurance claim help offered by United Policyholders did you use? (Check all that apply)
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Meetings 193 9 7 19 3 3 3 31 2 0 4 11 0 1 3 3 36 5 16 6 31
72.80% 56.30% 77.80% 82.60% 75.00% 75.00% 100.00% 66.00% 100.00% 0.00% 100.00% 84.60% 0.00% 25.00% 100.00% 100.00% 73.50% 83.30% 69.60% 85.70% 68.90%
Insurance Group break out sessions 138 9 5 12 3 1 2 22 1 0 3 10 0 0 3 2 29 5 15 5 11
52.10% 56.30% 55.60% 52.20% 75.00% 25.00% 66.70% 46.80% 50.00% 0.00% 75.00% 76.90% 0.00% 0.00% 100.00% 66.70% 59.20% 83.30% 65.20% 71.40% 24.40%
The [little yellow] Disaster Recovery Handbook and Household Inventory Guide book 162 9 5 16 3 2 2 29 1 0 3 5 0 3 2 2 30 6 10 6 28
61.10% 56.30% 55.60% 69.60% 75.00% 50.00% 66.70% 61.70% 50.00% 0.00% 75.00% 38.50% 0.00% 75.00% 66.70% 66.70% 61.20% 100.00% 43.50% 85.70% 62.20%
CDI Workshops co-sponsored with RB United 69 2 4 12 2 1 1 9 0 0 2 2 0 0 0 1 11 2 7 2 11
26.00% 12.50% 44.40% 52.20% 50.00% 25.00% 33.30% 19.10% 0.00% 0.00% 50.00% 15.40% 0.00% 0.00% 0.00% 33.30% 22.40% 33.30% 30.40% 28.60% 24.40%
CDI Workshops co-sponsored with Rebuilding Mountain Hearts and Lives 26 1 0 7 0 0 0 6 0 0 0 0 0 0 0 0 9 0 0 1 2
9.80% 6.30% 0.00% 30.40% 0.00% 0.00% 0.00% 12.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 18.40% 0.00% 0.00% 14.30% 4.40%
The "Ask An Expert" Online Forum 41 3 2 4 0 1 1 6 0 0 1 4 0 1 1 1 8 1 0 2 5
15.50% 18.80% 22.20% 17.40% 0.00% 25.00% 33.30% 12.80% 0.00% 0.00% 25.00% 30.80% 0.00% 25.00% 33.30% 33.30% 16.30% 16.70% 0.00% 28.60% 11.10%
The Survivor to Survivor Listserv 102 7 5 7 1 2 0 17 1 0 1 5 0 0 1 2 20 4 8 6 15
38.50% 43.80% 55.60% 30.40% 25.00% 50.00% 0.00% 36.20% 50.00% 0.00% 25.00% 38.50% 0.00% 0.00% 33.30% 66.70% 40.80% 66.70% 34.80% 85.70% 33.30%
The Mentor program 39 4 3 2 1 1 0 9 0 0 1 1 0 1 1 0 7 1 2 3 2
14.70% 25.00% 33.30% 8.70% 25.00% 25.00% 0.00% 19.10% 0.00% 0.00% 25.00% 7.70% 0.00% 25.00% 33.30% 0.00% 14.30% 16.70% 8.70% 42.90% 4.40%
One on one phone/in person consults with UP staff 67 3 2 7 2 1 1 11 0 0 2 5 0 0 1 0 11 2 8 1 10
25.30% 18.80% 22.20% 30.40% 50.00% 25.00% 33.30% 23.40% 0.00% 0.00% 50.00% 38.50% 0.00% 0.00% 33.30% 0.00% 22.40% 33.30% 34.80% 14.30% 22.20%
Emailed questions 77 3 4 10 2 1 0 9 0 0 1 5 0 1 0 3 15 2 6 2 13
29.10% 18.80% 44.40% 43.50% 50.00% 25.00% 0.00% 19.10% 0.00% 0.00% 25.00% 38.50% 0.00% 25.00% 0.00% 100.00% 30.60% 33.30% 26.10% 28.60% 28.90%
Tips and publications at www.unitedpolicyholders.org 132 7 6 14 3 2 2 20 0 0 2 4 0 3 0 2 26 4 6 4 27
49.80% 43.80% 66.70% 60.90% 75.00% 50.00% 66.70% 42.60% 0.00% 0.00% 50.00% 30.80% 0.00% 75.00% 0.00% 66.70% 53.10% 66.70% 26.10% 57.10% 60.00%
None of the above 37 3 1 1 1 1 0 8 0 0 0 2 0 1 0 0 8 0 5 0 6
14.00% 18.80% 11.10% 4.30% 25.00% 25.00% 0.00% 17.00% 0.00% 0.00% 0.00% 15.40% 0.00% 25.00% 0.00% 0.00% 16.30% 0.00% 21.70% 0.00% 13.30%
 
What area was your home in?
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
265 16 9 23 4 4 3 47 2 0 4 13 0 4 3 3 49 6 23 7 45
Barrett Junction 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Borrego Springs 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Dulzura 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Escondido 33 0 2 5 0 0 0 6 1 0 1 2 0 1 0 0 7 1 3 1 3
12.50% 0.00% 22.20% 21.70% 0.00% 0.00% 0.00% 12.80% 50.00% 0.00% 25.00% 15.40% 0.00% 25.00% 0.00% 0.00% 14.30% 16.70% 13.00% 14.30% 6.70%
Fallbrook 17 0 1 0 0 1 0 6 0 0 0 0 0 0 0 0 1 0 1 0 7
6.40% 0.00% 11.10% 0.00% 0.00% 25.00% 0.00% 12.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 2.00% 0.00% 4.30% 0.00% 15.60%
Lake Arrowhead 17 0 0 4 0 0 0 4 0 0 0 0 0 0 0 0 5 0 1 0 3
6.40% 0.00% 0.00% 17.40% 0.00% 0.00% 0.00% 8.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 10.20% 0.00% 4.30% 0.00% 6.70%
Poway 29 2 0 1 0 0 1 3 1 0 1 3 0 0 0 1 7 1 2 0 6
10.90% 12.50% 0.00% 4.30% 0.00% 0.00% 33.30% 6.40% 50.00% 0.00% 25.00% 23.10% 0.00% 0.00% 0.00% 33.30% 14.30% 16.70% 8.70% 0.00% 13.30%
Ramona 26 0 2 4 0 1 0 6 0 0 0 0 0 0 0 0 8 0 1 0 4
9.80% 0.00% 22.20% 17.40% 0.00% 25.00% 0.00% 12.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.30% 0.00% 4.30% 0.00% 8.90%
Rancho Bernardo 110 13 2 5 4 2 2 14 0 0 2 7 0 3 3 2 15 4 9 6 17
41.50% 81.30% 22.20% 21.70% 100.00% 50.00% 66.70% 29.80% 0.00% 0.00% 50.00% 53.80% 0.00% 75.00% 100.00% 66.70% 30.60% 66.70% 39.10% 85.70% 37.80%
Rancho Santa Fe 8 1 2 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 3 0 1
3.00% 6.30% 22.20% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 7.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 13.00% 0.00% 2.20%
Other, please specify 25 0 0 4 0 0 0 8 0 0 0 0 0 0 0 0 6 0 3 0 4
9.40% 0.00% 0.00% 17.40% 0.00% 0.00% 0.00% 17.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 12.20% 0.00% 13.00% 0.00% 8.90%
 
Have you attended or utilized insurance claim support programs provided by:
  Total* What is the name of your insurance company?
AAA Allied Allstate AMICA Century National Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Residence Mutual Safeco State Farm Travelers USAA Wawanesa Other
226 11 7 22 4 4 3 42 2 0 4 13 0 3 1 3 40 4 19 7 37
RB United 148 8 6 13 4 3 1 20 1 0 3 11 0 2 1 3 21 4 16 7 24
65.50% 72.70% 85.70% 59.10% 100.00% 75.00% 33.30% 47.60% 50.00% 0.00% 75.00% 84.60% 0.00% 66.70% 100.00% 100.00% 52.50% 100.00% 84.20% 100.00% 64.90%
Rebuilding Mountain Hearts and Lives 29 0 0 7 0 0 0 10 0 0 0 0 0 0 0 0 9 0 0 0 3
12.80% 0.00% 0.00% 31.80% 0.00% 0.00% 0.00% 23.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 22.50% 0.00% 0.00% 0.00% 8.10%
Fire Recovery Centers 62 1 4 3 1 2 0 10 0 0 1 2 0 1 0 3 13 1 4 2 14
27.40% 9.10% 57.10% 13.60% 25.00% 50.00% 0.00% 23.80% 0.00% 0.00% 25.00% 15.40% 0.00% 33.30% 0.00% 100.00% 32.50% 25.00% 21.10% 28.60% 37.80%
Jewish Family Services of San Diego 22 1 2 2 1 0 0 3 0 0 0 0 0 0 0 0 7 0 3 1 2
9.70% 9.10% 28.60% 9.10% 25.00% 0.00% 0.00% 7.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 17.50% 0.00% 15.80% 14.30% 5.40%
CARe 129 4 5 13 1 2 2 27 1 0 2 5 0 0 1 3 26 1 13 1 22
57.10% 36.40% 71.40% 59.10% 25.00% 50.00% 66.70% 64.30% 50.00% 0.00% 50.00% 38.50% 0.00% 0.00% 100.00% 100.00% 65.00% 25.00% 68.40% 14.30% 59.50%
Other 21 2 2 1 0 0 0 5 0 0 0 1 0 1 0 0 4 1 1 1 2
9.30% 18.20% 28.60% 4.50% 0.00% 0.00% 0.00% 11.90% 0.00% 0.00% 0.00% 7.70% 0.00% 33.30% 0.00% 0.00% 10.00% 25.00% 5.30% 14.30% 5.40%
* Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria.