Zoomerang Survey Results
San Bruno Recovery Survey
Cross Tab Report
Response Status: Completes
Sep 12, 2011 1:40 PM PST
Was your home damaged or destroyed as a result of the San Bruno gas explosion and fire?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Damaged 9 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 2 4 1 0 0 0
40.90% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 66.70% 100.00% 0.00% 0.00% 0.00%
Destroyed 13 2 1 2 0 0 0 0 0 0 4 0 0 1 0 0 1 0 0 0 0 2 0 0 0 0
59.10% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
My home was neither damaged nor destroyed as a result of the San Bruno gas explosion and fire 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Have you filed a claim with your insurance company?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
100.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00%
No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
I do not have insurance 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Do you rent or own the dwelling that was damaged or destroyed?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Rent 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Own - This is my primary residence 22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
100.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00%
Own - This is not my primary residence 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Thinking about your experience with your insurance company,  please tell us if you agree with each of the statements below:: The insurance company is on my side
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
4 5 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
Strongly Agree 22.70% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 16.70% 0.00% 0.00% 0.00% 0.00%
3 8 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0 0 0 0 3 1 0 0 0
Agree 36.40% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 50.00% 100.00% 0.00% 0.00% 0.00%
2 5 0 0 2 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 1 0 0 0 0 0
Disagree 22.70% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00%
1 4 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0
Strongly Disagree 18.20% 33.30% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
Thinking about your experience with your insurance company,  please tell us if you agree with each of the statements below:: My assigned claim adjuster is helpful and knowledgeable
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
4 3 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
Strongly Agree 13.60% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 16.70% 0.00% 0.00% 0.00% 0.00%
3 11 1 0 2 0 0 0 0 0 0 4 0 0 0 0 0 0 0 0 0 1 2 1 0 0 0
Agree 50.00% 33.30% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 33.30% 100.00% 0.00% 0.00% 0.00%
2 5 1 1 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 1 0 0 0 0
Disagree 22.70% 33.30% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
1 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0
Strongly Disagree 13.60% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
Thinking about your experience with your insurance company,  please tell us if you agree with each of the statements below:: I’m being treated fairly
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
4 5 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
Strongly Agree 22.70% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 16.70% 0.00% 0.00% 0.00% 0.00%
3 9 1 1 2 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 1 0 0 0
Agree 40.90% 33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 100.00% 0.00% 0.00% 0.00%
2 7 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0 0 0 1 3 0 0 0 0
Disagree 31.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 50.00% 0.00% 0.00% 0.00% 0.00%
1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Strongly Disagree 4.50% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Did you have "extended replacement cost" or other type of wording in your policy that increased the amout of insurance on your home?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
I do not have extended replacement cost coverage 3 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0
13.60% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
20% 2 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
25% 5 0 1 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0
22.70% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00%
50% 7 2 0 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 2 1 0 0 0 0
31.80% 66.70% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Other, please specify 5 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 2 0 0 0 0
22.70% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
Have you reached a settlement with your insurance company on the cost of repairing, rebuilding or replacing your home?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
No, we are still negotiating. 10 1 0 1 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 0 3 0 0 0 0
45.50% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00%
Yes, we have reached a settlement, but my insurance company did not pay my policy limits. 2 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Yes, we have reached a settlement and my insurance company paid my dwelling policy limits. 10 2 1 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 2 2 1 0 0 0
45.50% 66.70% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 33.30% 100.00% 0.00% 0.00% 0.00%
 
If you have settled with your insurance company, when did you settle?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
We have not yet reached a settlement 10 1 0 1 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 0 3 0 0 0 0
45.50% 33.30% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00%
Sep-10 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Oct-10 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Nov-10 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Dec-10 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.50% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Jan-11 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Feb-11 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
9.10% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Mar-11 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.50% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Apr-11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
May-11 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00%
Jun-11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Jul-11 3 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
13.60% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
Aug-11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Was your insurance enough to cover the cost of repairing, replacing or rebuilding your home?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 11 2 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 2 4 1 0 0 0
50.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 66.70% 100.00% 0.00% 0.00% 0.00%
No 11 1 1 2 0 0 0 0 0 0 4 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
50.00% 33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
How many insurance adjusters worked on your claim?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
1 11 2 0 0 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 1 3 0 0 0 0
50.00% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 50.00% 0.00% 0.00% 0.00% 0.00%
2 8 0 1 1 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 3 1 0 0 0
36.40% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 100.00% 0.00% 0.00% 0.00%
3 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
9.10% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00%
4+ 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.50% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
During the claims process were any of the following items in dispute?  Please check all that apply.
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
19 1 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 5 1 0 0 0
Roof repairs 5 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 3 0 0 0 0
26.30% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 60.00% 0.00% 0.00% 0.00% 0.00%
Chimney 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
10.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Interior painting 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Indoor air quality 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0
5.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Repair costs 5 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 1 0 0 0
26.30% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 100.00% 0.00% 0.00% 0.00%
Insurance coverage amounts 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Contents cleaning 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
5.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Contents repairs 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
5.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Contents replacement 5 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0
26.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 100.00% 0.00% 0.00% 0.00%
Whether the structure can be repaired or needs to be replaced 3 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0
15.80% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00%
Other, please specify 7 1 1 0 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 0 0 0 0 0 0
36.80% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Did you file a formal complaint (Request for Assistance "RFA") with the California Department of Insurance?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
No, I do not have any complaints 15 2 1 2 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 1 4 0 0 0 0
68.20% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 66.70% 0.00% 0.00% 0.00% 0.00%
No, I have a problem with my insurance company, but have not filed a formal complaint 7 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 1 2 1 0 0 0
31.80% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 33.30% 100.00% 0.00% 0.00% 0.00%
Yes, I filed a complaint 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
 
Are you considering buying a replacement home instead of rebuilding?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 4 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0 0 0
18.20% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 16.70% 0.00% 0.00% 0.00% 0.00%
No 18 1 1 2 0 0 0 0 0 0 5 0 0 1 0 0 0 0 0 0 2 5 1 0 0 0
81.80% 33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 83.30% 100.00% 0.00% 0.00% 0.00%
 
Did your insurance company pay you any funds as an "advance" (before you submitted receipts or incurred expenses)?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 20 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 4 1 0 0 0
90.90% 100.00% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 66.70% 100.00% 0.00% 0.00% 0.00%
No 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
How long will your insurer cover your Additional Living Expenses "ALE" (sometimes called "Loss of Use" )? Please check all that apply.
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
12 Months 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
24 Months 10 0 1 2 0 0 0 0 0 0 3 0 0 0 0 0 1 0 0 0 0 3 0 0 0 0
45.50% 0.00% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00%
Until we can move back in 2 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00%
Until the limits run out 5 2 0 0 0 0 0 0 0 0 2 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0
22.70% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Other, please specify 7 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 2 3 0 0 0 0
31.80% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00%
 
Do you expect to run out of "ALE" (Additional Living Expenses/Loss of Use) benefits before you are done rebuilding/repairing/replacing your home?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
21 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 5 1 0 0 0
Yes 6 2 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
28.60% 66.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00%
No 15 1 1 2 0 0 0 0 0 0 4 0 0 0 0 0 1 0 0 0 2 3 1 0 0 0
71.40% 33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 60.00% 100.00% 0.00% 0.00% 0.00%
 
Did you have enough insurance on personal property/contents to replace everything that was damaged or lost?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 17 2 1 2 0 0 0 0 0 0 4 0 0 0 0 0 1 0 0 0 2 4 1 0 0 0
77.30% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 66.70% 100.00% 0.00% 0.00% 0.00%
No 5 1 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
22.70% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
Did your insurance company send or offer to send a contents specialist to help you with your inventory?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 5 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 1 0 1 0 0 0
22.70% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 0.00% 100.00% 0.00% 0.00% 0.00%
No 17 3 1 1 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 1 6 0 0 0 0
77.30% 100.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 100.00% 0.00% 0.00% 0.00% 0.00%
 
Is your insurance company requiring you to itemize all items in order to be fully reimbursed for your Personal Property/Content loss?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 16 2 1 2 0 0 0 0 0 0 4 0 0 1 0 0 1 0 0 0 0 4 1 0 0 0
72.70% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 66.70% 100.00% 0.00% 0.00% 0.00%
No 6 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 2 2 0 0 0 0
27.30% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 33.30% 0.00% 0.00% 0.00% 0.00%
 
If "Yes", did you ask if they would "waive" the requirement to itemize all items?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
19 3 1 2 0 0 0 0 0 0 4 0 0 1 0 0 1 0 0 0 1 5 1 0 0 0
Yes 8 0 1 1 0 0 0 0 0 0 1 0 0 1 0 0 1 0 0 0 0 3 0 0 0 0
42.10% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00%
No 11 3 0 1 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 1 2 1 0 0 0
57.90% 100.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 40.00% 100.00% 0.00% 0.00% 0.00%
 
Is your insurance company requiring you to use a specific form for your contents inventory?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 10 0 1 1 0 0 0 0 0 0 4 0 0 0 0 0 0 0 0 0 1 3 0 0 0 0
45.50% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 50.00% 0.00% 0.00% 0.00% 0.00%
No 12 3 0 1 0 0 0 0 0 0 1 0 0 1 0 0 1 0 0 0 1 3 1 0 0 0
54.50% 100.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 50.00% 100.00% 0.00% 0.00% 0.00%
 
Did your insurance company explain what you need to do to collect full replacement cost benefits for items they depreciated and/or held back payments for?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
Yes 13 2 1 2 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 1 3 1 0 0 0
59.10% 66.70% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 50.00% 100.00% 0.00% 0.00% 0.00%
No 9 1 0 0 0 0 0 0 0 0 2 0 0 1 0 0 1 0 0 0 1 3 0 0 0 0
40.90% 33.30% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 50.00% 50.00% 0.00% 0.00% 0.00% 0.00%
 
Below is a list of insurance problems that some people experience after a disaster.  Please check all that apply to your situation:
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
19 2 1 2 0 0 0 0 0 0 4 0 0 1 0 0 1 0 0 0 2 5 1 0 0 0
Failure to perform a thorough investigation 3 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
15.80% 50.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Delays providing you a complete copy of current policy 3 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
15.80% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Delays paying ALE & other funds 4 1 0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0
21.10% 50.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00%
Delays in responding to requests for information 7 1 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 1 2 1 0 0 0
36.80% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 40.00% 100.00% 0.00% 0.00% 0.00%
Lowball estimates 10 0 0 0 0 0 0 0 0 0 3 0 0 1 0 0 1 0 0 0 0 4 1 0 0 0
52.60% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 80.00% 100.00% 0.00% 0.00% 0.00%
Use of biased experts 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0
10.50% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 20.00% 0.00% 0.00% 0.00% 0.00%
Multiple claims adjusters with conflicting information 2 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
10.50% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Abusive interrogation/claim practices 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5.30% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Insistence on using their contractors 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5.30% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Other, please specify 7 1 1 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 1 2 0 0 0 0
36.80% 50.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 40.00% 0.00% 0.00% 0.00% 0.00%
 
What resources, information and/or tools have been most helpful?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
18 2 1 2 0 0 0 0 0 0 4 0 0 1 0 0 0 0 0 0 2 5 1 0 0 0
Roadmap to Recovery Meetings at the San Bruno Resource and Recovery Center 13 1 0 2 0 0 0 0 0 0 4 0 0 1 0 0 0 0 0 0 1 3 1 0 0 0
72.20% 50.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 60.00% 100.00% 0.00% 0.00% 0.00%
Roadmap to Recovery Organizer 7 0 0 1 0 0 0 0 0 0 3 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
38.90% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00%
The Disaster Recovery Handbok and Household Inventory Guide 8 1 1 0 0 0 0 0 0 0 3 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
44.40% 50.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00%
The Home Inventory Flashdrive 6 2 1 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0
33.30% 100.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 0.00% 0.00%
The UP Claim Help Library 3 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
16.70% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Disaster Survivor Support Network 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
"Ask an Expert" Forum 3 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0
16.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 0.00% 100.00% 0.00% 0.00% 0.00%
San Bruno Listserve 4 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 2 0 0 0 0
22.20% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% 40.00% 0.00% 0.00% 0.00% 0.00%
Please list any additional resources that were helpful 9 0 0 2 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 3 1 0 0 0
50.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 60.00% 100.00% 0.00% 0.00% 0.00%
 
Did you hire a professional to represent you on your insurance claim related to the gas explosion and fire?
  Total* What is the name of your insurance company?
AAA Allied Allstate American Family AMICA Auto Owners Century National Country Financial Encompass Farmers Fidelity Firemans Fund The Hartford Liberty Mutual Lloyds of London Mercury Metlife Nationwide Residence Mutual Safeco State Farm Travelers Wawanesa USAA Other, please specify
22 3 1 2 0 0 0 0 0 0 5 0 0 1 0 0 1 0 0 0 2 6 1 0 0 0
No 13 1 1 1 0 0 0 0 0 0 4 0 0 0 0 0 1 0 0 0 2 3 0 0 0 0
59.10% 33.30% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 80.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 100.00% 50.00% 0.00% 0.00% 0.00% 0.00%
Yes, I hired a public adjuster 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0
9.10% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 16.70% 100.00% 0.00% 0.00% 0.00%
Yes, I hired an attorney 7 2 0 1 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 0 0 0 0
31.80% 66.70% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 33.30% 0.00% 0.00% 0.00% 0.00%
Other, please specify 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
* Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria.