How claims SHOULD be handled

Although this is an insurance company advertisement, and the policyholder is clearly reading from a script presumably written by the insurance company, it highlights how claims should be handled, and how they shouldn’t.  We at UP fully recognize that catastrophe claims put strains on insurance company resources, and make it harder to follow best practices – but that does not excuse what we are seeing and hearing from policyholders.  Untrained, third party adjusters rushing to close claims for less than what’s owed and who show hostility toward the policyholder throughout. So it’s nice to see an insurance company publicly recognizing the right way to handle a claim:

– As soon as the claim was assigned, a company adjuster was on site the next day

– The adjuster worked for the insurance company – not a third/outside party

– The adjuster was trained and knowledgable and brought a copy of the policy on a laptop

– The adjuster worked with the policyholder to find trustworthy pros to make repairs

These are simple best practices that all insurers should be striving to follow.


The information presented in this publication is for general informational purposes and is not a substitute for legal advice. If you have a specific legal issue or problem, United Policyholders recommends that you consult with an attorney. Guidance on hiring professional help can be found in the “Find Help” section of www.uphelp.org. United Policyholders does not sell insurance or certify, endorse or warrant any of the insurance products, vendors, or professionals identified on our website.

Source: https://uphelp.org/how-claims-should-be-handled/
Date: July 14, 2024