| Zoomerang Survey Results | ||||||||||||||||||||
| 2007 WILDFIRES INSURANCE CLAIM STATUS & RECOVERY SURVEY | ||||||||||||||||||||
| Cross Tab Report | ||||||||||||||||||||
| Response Status: Completes | ||||||||||||||||||||
| Filter: No filter applied | ||||||||||||||||||||
| Dec 09, 2009 2:13 PM PST | ||||||||||||||||||||
| Was your dwelling damaged or destroyed as a result of the October 2007 wildfires in San Diego and San Bernardino counties? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Damaged | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 1 |
| 3.40% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 11.10% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 100.00% | 0.00% | 2.70% | 0.00% | 0.00% | 2.60% | |
| Destroyed | 168 | 13 | 6 | 20 | 2 | 1 | 3 | 16 | 4 | 1 | 3 | 8 | 2 | 3 | 0 | 1 | 36 | 5 | 7 | 37 |
| 96.60% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 88.90% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 0.00% | 100.00% | 97.30% | 100.00% | 100.00% | 97.40% | |
| Did you have insurance on your dwelling and/or property? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 |
| 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | 100.00% | |
| No | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | |
| Have you settled the dwelling portion of your claim to your satisfaction? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 123 | 10 | 4 | 10 | 1 | 1 | 2 | 15 | 3 | 0 | 3 | 6 | 2 | 2 | 2 | 0 | 26 | 2 | 7 | 27 |
| 70.70% | 76.90% | 66.70% | 50.00% | 50.00% | 100.00% | 66.70% | 83.30% | 75.00% | 0.00% | 100.00% | 75.00% | 100.00% | 66.70% | 100.00% | 0.00% | 70.30% | 40.00% | 100.00% | 71.10% | |
| No | 51 | 3 | 2 | 10 | 1 | 0 | 1 | 3 | 1 | 1 | 0 | 2 | 0 | 1 | 0 | 1 | 11 | 3 | 0 | 11 |
| 29.30% | 23.10% | 33.30% | 50.00% | 50.00% | 0.00% | 33.30% | 16.70% | 25.00% | 100.00% | 0.00% | 25.00% | 0.00% | 33.30% | 0.00% | 100.00% | 29.70% | 60.00% | 0.00% | 28.90% | |
| If so, when? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| N/A | 39 | 3 | 2 | 8 | 1 | 0 | 1 | 2 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 8 | 2 | 0 | 9 |
| 22.40% | 23.10% | 33.30% | 40.00% | 50.00% | 0.00% | 33.30% | 11.10% | 0.00% | 100.00% | 0.00% | 25.00% | 0.00% | 0.00% | 0.00% | 0.00% | 21.60% | 40.00% | 0.00% | 23.70% | |
| Nov-07 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| 1.70% | 7.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 5.60% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 0.00% | |
| Dec-07 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 2 |
| 2.30% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 5.40% | 0.00% | 0.00% | 5.30% | |
| Jan-08 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 2 |
| 1.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 5.30% | |
| Feb-08 | 8 | 1 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 |
| 4.60% | 7.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 16.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 10.80% | 0.00% | 0.00% | 0.00% | |
| Mar-08 | 5 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 0 |
| 2.90% | 0.00% | 0.00% | 0.00% | 0.00% | 100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 57.10% | 0.00% | |
| Apr-08 | 14 | 0 | 1 | 1 | 0 | 0 | 0 | 4 | 2 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 2 |
| 8.00% | 0.00% | 16.70% | 5.00% | 0.00% | 0.00% | 0.00% | 22.20% | 50.00% | 0.00% | 0.00% | 25.00% | 50.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 5.30% | |
| May-08 | 9 | 1 | 0 | 1 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 4 |
| 5.20% | 7.70% | 0.00% | 5.00% | 0.00% | 0.00% | 0.00% | 16.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 10.50% | |
| Jun-08 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| 1.10% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 12.50% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 0.00% | |
| Jul-08 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 |
| 2.90% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 25.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 14.30% | 2.60% | |
| Aug-08 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 1 |
| 2.30% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 8.10% | 0.00% | 0.00% | 2.60% | |
| Sep-08 | 6 | 1 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 1 |
| 3.40% | 7.70% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 5.60% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 2.60% | |
| Oct-08 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 2 |
| 2.90% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 8.10% | 0.00% | 0.00% | 5.30% | |
| Nov-08 | 4 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 0 |
| 2.30% | 0.00% | 0.00% | 0.00% | 50.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 5.40% | 20.00% | 0.00% | 0.00% | |
| Dec-08 | 7 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 3 |
| 4.00% | 0.00% | 16.70% | 10.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 7.90% | |
| Jan-09 | 9 | 1 | 1 | 1 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
| 5.20% | 7.70% | 16.70% | 5.00% | 0.00% | 0.00% | 0.00% | 11.10% | 25.00% | 0.00% | 0.00% | 12.50% | 0.00% | 0.00% | 0.00% | 100.00% | 0.00% | 0.00% | 0.00% | 2.60% | |
| Feb-09 | 7 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 2 | 0 | 0 | 1 |
| 4.00% | 0.00% | 0.00% | 10.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 100.00% | 0.00% | 5.40% | 0.00% | 0.00% | 2.60% | |
| Mar-09 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 3 |
| 3.40% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 25.00% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 7.90% | |
| Apr-09 | 3 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| 1.70% | 7.70% | 0.00% | 5.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.70% | 0.00% | 0.00% | 0.00% | |
| May-09 | 5 | 0 | 1 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 |
| 2.90% | 0.00% | 16.70% | 0.00% | 0.00% | 0.00% | 0.00% | 11.10% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 20.00% | 0.00% | 2.60% | |
| Jun-09 | 3 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| 1.70% | 0.00% | 0.00% | 5.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.60% | |
| Jul-09 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0.60% | 7.70% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | |
| Aug-09 | 10 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 0 | 2 | 0 | 2 | 0 |
| 5.70% | 0.00% | 0.00% | 15.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 50.00% | 33.30% | 0.00% | 0.00% | 5.40% | 0.00% | 28.60% | 0.00% | |
| Sep-09 | 12 | 3 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 | 1 | 0 | 4 |
| 6.90% | 23.10% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 5.40% | 20.00% | 0.00% | 10.50% | |
| Were you underinsured? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 114 | 4 | 6 | 18 | 1 | 1 | 2 | 14 | 4 | 1 | 1 | 3 | 1 | 2 | 1 | 1 | 22 | 2 | 5 | 25 |
| 65.50% | 30.80% | 100.00% | 90.00% | 50.00% | 100.00% | 66.70% | 77.80% | 100.00% | 100.00% | 33.30% | 37.50% | 50.00% | 66.70% | 50.00% | 100.00% | 59.50% | 40.00% | 71.40% | 65.80% | |
| No | 60 | 9 | 0 | 2 | 1 | 0 | 1 | 4 | 0 | 0 | 2 | 5 | 1 | 1 | 1 | 0 | 15 | 3 | 2 | 13 |
| 34.50% | 69.20% | 0.00% | 10.00% | 50.00% | 0.00% | 33.30% | 22.20% | 0.00% | 0.00% | 66.70% | 62.50% | 50.00% | 33.30% | 50.00% | 0.00% | 40.50% | 60.00% | 28.60% | 34.20% | |
| Are you planning to buy, or have you bought, a replacement home instead of rebuilding? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Bought | 28 | 5 | 0 | 2 | 0 | 0 | 1 | 3 | 1 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 8 | 0 | 0 | 5 |
| 16.10% | 38.50% | 0.00% | 10.00% | 0.00% | 0.00% | 33.30% | 16.70% | 25.00% | 0.00% | 0.00% | 25.00% | 0.00% | 33.30% | 0.00% | 0.00% | 21.60% | 0.00% | 0.00% | 13.20% | |
| Planning to Buy | 10 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 1 | 3 | 0 | 0 | 0 |
| 5.70% | 7.70% | 0.00% | 10.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 12.50% | 50.00% | 33.30% | 0.00% | 100.00% | 8.10% | 0.00% | 0.00% | 0.00% | |
| Rebuilding | 136 | 7 | 6 | 16 | 2 | 1 | 2 | 15 | 3 | 1 | 3 | 5 | 1 | 1 | 2 | 0 | 26 | 5 | 7 | 33 |
| 78.20% | 53.80% | 100.00% | 80.00% | 100.00% | 100.00% | 66.70% | 83.30% | 75.00% | 100.00% | 100.00% | 62.50% | 50.00% | 33.30% | 100.00% | 0.00% | 70.30% | 100.00% | 100.00% | 86.80% | |
| Did your insurer agree to pay the full amount it would have cost to rebuild your destroyed home, including code upgrades, and applying all coverage extensions, endorsements, etc. toward the purchase price of a replacement home? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 38 | 6 | 0 | 4 | 0 | 0 | 1 | 3 | 1 | 0 | 0 | 3 | 1 | 2 | 0 | 1 | 11 | 0 | 0 | 5 | |
| Yes | 18 | 5 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 8 | 0 | 0 | 1 |
| 47.40% | 83.30% | 0.00% | 25.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 50.00% | 0.00% | 0.00% | 72.70% | 0.00% | 0.00% | 20.00% | |
| No | 20 | 1 | 0 | 3 | 0 | 0 | 1 | 2 | 1 | 0 | 0 | 2 | 1 | 1 | 0 | 1 | 3 | 0 | 0 | 4 |
| 52.60% | 16.70% | 0.00% | 75.00% | 0.00% | 0.00% | 100.00% | 66.70% | 100.00% | 0.00% | 0.00% | 66.70% | 100.00% | 50.00% | 0.00% | 100.00% | 27.30% | 0.00% | 0.00% | 80.00% | |
| Did your insurer try to deduct land value from the home purchase? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 38 | 6 | 0 | 4 | 0 | 0 | 1 | 3 | 1 | 0 | 0 | 3 | 1 | 2 | 0 | 1 | 11 | 0 | 0 | 5 | |
| Yes | 8 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 1 |
| 21.10% | 33.30% | 0.00% | 50.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 33.30% | 0.00% | 0.00% | 0.00% | 100.00% | 9.10% | 0.00% | 0.00% | 20.00% | |
| No | 30 | 4 | 0 | 2 | 0 | 0 | 1 | 3 | 1 | 0 | 0 | 2 | 1 | 2 | 0 | 0 | 10 | 0 | 0 | 4 |
| 78.90% | 66.70% | 0.00% | 50.00% | 0.00% | 0.00% | 100.00% | 100.00% | 100.00% | 0.00% | 0.00% | 66.70% | 100.00% | 100.00% | 0.00% | 0.00% | 90.90% | 0.00% | 0.00% | 80.00% | |
| At any time during the claims process, did you file a formal complaint (Request For Assistance) with the California Department of Insurance? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 49 | 3 | 1 | 9 | 1 | 1 | 1 | 3 | 3 | 0 | 1 | 2 | 1 | 0 | 2 | 1 | 9 | 0 | 0 | 11 |
| 28.20% | 23.10% | 16.70% | 45.00% | 50.00% | 100.00% | 33.30% | 16.70% | 75.00% | 0.00% | 33.30% | 25.00% | 50.00% | 0.00% | 100.00% | 100.00% | 24.30% | 0.00% | 0.00% | 28.90% | |
| No | 125 | 10 | 5 | 11 | 1 | 0 | 2 | 15 | 1 | 1 | 2 | 6 | 1 | 3 | 0 | 0 | 28 | 5 | 7 | 27 |
| 71.80% | 76.90% | 83.30% | 55.00% | 50.00% | 0.00% | 66.70% | 83.30% | 25.00% | 100.00% | 66.70% | 75.00% | 50.00% | 100.00% | 0.00% | 0.00% | 75.70% | 100.00% | 100.00% | 71.10% | |
| Are you worried that you are going to run out of Additional Living Expenses (ALE) benefits before you repair/rebuild/replace your home? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 44 | 1 | 0 | 9 | 1 | 0 | 1 | 3 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 1 | 8 | 1 | 2 | 13 |
| 25.30% | 7.70% | 0.00% | 45.00% | 50.00% | 0.00% | 33.30% | 16.70% | 25.00% | 100.00% | 0.00% | 12.50% | 0.00% | 33.30% | 0.00% | 100.00% | 21.60% | 20.00% | 28.60% | 34.20% | |
| No | 130 | 12 | 6 | 11 | 1 | 1 | 2 | 15 | 3 | 0 | 3 | 7 | 2 | 2 | 2 | 0 | 29 | 4 | 5 | 25 |
| 74.70% | 92.30% | 100.00% | 55.00% | 50.00% | 100.00% | 66.70% | 83.30% | 75.00% | 0.00% | 100.00% | 87.50% | 100.00% | 66.70% | 100.00% | 0.00% | 78.40% | 80.00% | 71.40% | 65.80% | |
| Do you believe you have enough insurance coverage on your home's "contents" to replace everything you lost? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 72 | 8 | 2 | 5 | 1 | 1 | 2 | 6 | 2 | 0 | 1 | 5 | 1 | 2 | 2 | 0 | 11 | 1 | 6 | 16 |
| 41.40% | 61.50% | 33.30% | 25.00% | 50.00% | 100.00% | 66.70% | 33.30% | 50.00% | 0.00% | 33.30% | 62.50% | 50.00% | 66.70% | 100.00% | 0.00% | 29.70% | 20.00% | 85.70% | 42.10% | |
| No | 102 | 5 | 4 | 15 | 1 | 0 | 1 | 12 | 2 | 1 | 2 | 3 | 1 | 1 | 0 | 1 | 26 | 4 | 1 | 22 |
| 58.60% | 38.50% | 66.70% | 75.00% | 50.00% | 0.00% | 33.30% | 66.70% | 50.00% | 100.00% | 66.70% | 37.50% | 50.00% | 33.30% | 0.00% | 100.00% | 70.30% | 80.00% | 14.30% | 57.90% | |
| Did your insurance company require you to itemize all your belongings in order to be fully reimbursed for your Personal Property/Contents loss? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 174 | 13 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| Yes | 122 | 6 | 1 | 20 | 1 | 1 | 3 | 13 | 2 | 1 | 3 | 0 | 2 | 3 | 2 | 0 | 33 | 4 | 7 | 20 |
| 70.10% | 46.20% | 16.70% | 100.00% | 50.00% | 100.00% | 100.00% | 72.20% | 50.00% | 100.00% | 100.00% | 0.00% | 100.00% | 100.00% | 100.00% | 0.00% | 89.20% | 80.00% | 100.00% | 52.60% | |
| No | 52 | 7 | 5 | 0 | 1 | 0 | 0 | 5 | 2 | 0 | 0 | 8 | 0 | 0 | 0 | 1 | 4 | 1 | 0 | 18 |
| 29.90% | 53.80% | 83.30% | 0.00% | 50.00% | 0.00% | 0.00% | 27.80% | 50.00% | 0.00% | 0.00% | 100.00% | 0.00% | 0.00% | 0.00% | 100.00% | 10.80% | 20.00% | 0.00% | 47.40% | |
| If yes, have you finished your home inventory? | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 131 | 11 | 1 | 20 | 1 | 1 | 3 | 13 | 3 | 1 | 3 | 1 | 2 | 3 | 2 | 0 | 32 | 4 | 7 | 23 | |
| Yes | 99 | 5 | 1 | 15 | 0 | 1 | 2 | 11 | 2 | 1 | 3 | 0 | 2 | 3 | 1 | 0 | 24 | 3 | 7 | 18 |
| 75.60% | 45.50% | 100.00% | 75.00% | 0.00% | 100.00% | 66.70% | 84.60% | 66.70% | 100.00% | 100.00% | 0.00% | 100.00% | 100.00% | 50.00% | 0.00% | 75.00% | 75.00% | 100.00% | 78.30% | |
| No | 32 | 6 | 0 | 5 | 1 | 0 | 1 | 2 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 8 | 1 | 0 | 5 |
| 24.40% | 54.50% | 0.00% | 25.00% | 100.00% | 0.00% | 33.30% | 15.40% | 33.30% | 0.00% | 0.00% | 100.00% | 0.00% | 0.00% | 50.00% | 0.00% | 25.00% | 25.00% | 0.00% | 21.70% | |
| Would you recommend your insurance company?: Before your loss | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 173 | 12 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| 1 | 9 | 0 | 1 | 2 | 0 | 0 | 0 | 2 | 1 | 0 | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
| No | 5.20% | 0.00% | 16.70% | 10.00% | 0.00% | 0.00% | 0.00% | 11.10% | 25.00% | 0.00% | 0.00% | 12.50% | 0.00% | 0.00% | 50.00% | 0.00% | 0.00% | 0.00% | 0.00% | 2.60% |
| 2 | 43 | 0 | 0 | 10 | 2 | 1 | 1 | 5 | 2 | 1 | 0 | 1 | 0 | 0 | 1 | 1 | 8 | 0 | 1 | 9 |
| Maybe | 24.90% | 0.00% | 0.00% | 50.00% | 100.00% | 100.00% | 33.30% | 27.80% | 50.00% | 100.00% | 0.00% | 12.50% | 0.00% | 0.00% | 50.00% | 100.00% | 21.60% | 0.00% | 14.30% | 23.70% |
| 3 | 121 | 12 | 5 | 8 | 0 | 0 | 2 | 11 | 1 | 0 | 3 | 6 | 2 | 3 | 0 | 0 | 29 | 5 | 6 | 28 |
| Yes | 69.90% | 100.00% | 83.30% | 40.00% | 0.00% | 0.00% | 66.70% | 61.10% | 25.00% | 0.00% | 100.00% | 75.00% | 100.00% | 100.00% | 0.00% | 0.00% | 78.40% | 100.00% | 85.70% | 73.70% |
| Would you recommend your insurance company?: After your loss | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 173 | 12 | 6 | 20 | 2 | 1 | 3 | 18 | 4 | 1 | 3 | 8 | 2 | 3 | 2 | 1 | 37 | 5 | 7 | 38 | |
| 1 | 62 | 1 | 3 | 14 | 0 | 1 | 2 | 5 | 2 | 0 | 0 | 3 | 0 | 1 | 2 | 1 | 13 | 1 | 0 | 13 |
| No | 35.80% | 8.30% | 50.00% | 70.00% | 0.00% | 100.00% | 66.70% | 27.80% | 50.00% | 0.00% | 0.00% | 37.50% | 0.00% | 33.30% | 100.00% | 100.00% | 35.10% | 20.00% | 0.00% | 34.20% |
| 2 | 32 | 1 | 0 | 2 | 1 | 0 | 1 | 4 | 2 | 1 | 0 | 1 | 1 | 1 | 0 | 0 | 6 | 3 | 0 | 8 |
| Maybe | 18.50% | 8.30% | 0.00% | 10.00% | 50.00% | 0.00% | 33.30% | 22.20% | 50.00% | 100.00% | 0.00% | 12.50% | 50.00% | 33.30% | 0.00% | 0.00% | 16.20% | 60.00% | 0.00% | 21.10% |
| 3 | 79 | 10 | 3 | 4 | 1 | 0 | 0 | 9 | 0 | 0 | 3 | 4 | 1 | 1 | 0 | 0 | 18 | 1 | 7 | 17 |
| Yes | 45.70% | 83.30% | 50.00% | 20.00% | 50.00% | 0.00% | 0.00% | 50.00% | 0.00% | 0.00% | 100.00% | 50.00% | 50.00% | 33.30% | 0.00% | 0.00% | 48.60% | 20.00% | 100.00% | 44.70% |
| Below is a list of insurance problems that some claimants experience after a total loss due to a natural disaster. Please check all that apply to you: | ||||||||||||||||||||
| Total* | What is the name of your insurance company? | |||||||||||||||||||
| AAA | Allied | Allstate | AMICA | Century National | Encompass | Farmers | Fidelity | Firemans Fund | The Hartford | Liberty Mutual | Lloyds of London | Mercury | Residence Mutual | Safeco | State Farm | Travelers | Wawanesa | Other, please specify | ||
| 122 | 7 | 5 | 18 | 1 | 1 | 1 | 13 | 3 | 1 | 2 | 7 | 2 | 1 | 2 | 1 | 25 | 3 | 2 | 27 | |
| Failure to perform a thorough investigation | 39 | 0 | 1 | 5 | 0 | 0 | 1 | 4 | 0 | 1 | 0 | 1 | 0 | 1 | 2 | 1 | 12 | 1 | 0 | 9 |
| 32.00% | 0.00% | 20.00% | 27.80% | 0.00% | 0.00% | 100.00% | 30.80% | 0.00% | 100.00% | 0.00% | 14.30% | 0.00% | 100.00% | 100.00% | 100.00% | 48.00% | 33.30% | 0.00% | 33.30% | |
| Delays providing you a complete copy of current policy | 28 | 0 | 0 | 10 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 1 | 2 | 1 | 0 | 0 | 4 | 0 | 0 | 8 |
| 23.00% | 0.00% | 0.00% | 55.60% | 0.00% | 0.00% | 0.00% | 7.70% | 0.00% | 100.00% | 0.00% | 14.30% | 100.00% | 100.00% | 0.00% | 0.00% | 16.00% | 0.00% | 0.00% | 29.60% | |
| Delays paying ALE & other funds | 46 | 2 | 1 | 13 | 0 | 0 | 0 | 5 | 1 | 1 | 0 | 3 | 1 | 0 | 1 | 0 | 6 | 1 | 0 | 11 |
| 37.70% | 28.60% | 20.00% | 72.20% | 0.00% | 0.00% | 0.00% | 38.50% | 33.30% | 100.00% | 0.00% | 42.90% | 50.00% | 0.00% | 50.00% | 0.00% | 24.00% | 33.30% | 0.00% | 40.70% | |
| Delays in responding to requests for information | 53 | 2 | 4 | 9 | 0 | 1 | 0 | 4 | 1 | 1 | 0 | 3 | 1 | 1 | 1 | 0 | 12 | 1 | 0 | 12 |
| 43.40% | 28.60% | 80.00% | 50.00% | 0.00% | 100.00% | 0.00% | 30.80% | 33.30% | 100.00% | 0.00% | 42.90% | 50.00% | 100.00% | 50.00% | 0.00% | 48.00% | 33.30% | 0.00% | 44.40% | |
| Lowballing | 93 | 4 | 4 | 13 | 1 | 1 | 1 | 12 | 3 | 0 | 1 | 5 | 1 | 1 | 2 | 1 | 20 | 1 | 1 | 21 |
| 76.20% | 57.10% | 80.00% | 72.20% | 100.00% | 100.00% | 100.00% | 92.30% | 100.00% | 0.00% | 50.00% | 71.40% | 50.00% | 100.00% | 100.00% | 100.00% | 80.00% | 33.30% | 50.00% | 77.80% | |
| Use of biased experts | 47 | 2 | 1 | 5 | 1 | 0 | 1 | 5 | 1 | 0 | 0 | 3 | 0 | 1 | 2 | 1 | 8 | 3 | 1 | 12 |
| 38.50% | 28.60% | 20.00% | 27.80% | 100.00% | 0.00% | 100.00% | 38.50% | 33.30% | 0.00% | 0.00% | 42.90% | 0.00% | 100.00% | 100.00% | 100.00% | 32.00% | 100.00% | 50.00% | 44.40% | |
| Unreasonable reliance on ambiguous policy exclusions | 41 | 2 | 2 | 8 | 1 | 0 | 1 | 3 | 1 | 0 | 0 | 3 | 0 | 1 | 1 | 0 | 10 | 0 | 0 | 8 |
| 33.60% | 28.60% | 40.00% | 44.40% | 100.00% | 0.00% | 100.00% | 23.10% | 33.30% | 0.00% | 0.00% | 42.90% | 0.00% | 100.00% | 50.00% | 0.00% | 40.00% | 0.00% | 0.00% | 29.60% | |
| Abusive interrogation/claim practices | 25 | 0 | 0 | 5 | 1 | 1 | 0 | 3 | 1 | 0 | 0 | 2 | 0 | 1 | 1 | 0 | 5 | 0 | 0 | 5 |
| 20.50% | 0.00% | 0.00% | 27.80% | 100.00% | 100.00% | 0.00% | 23.10% | 33.30% | 0.00% | 0.00% | 28.60% | 0.00% | 100.00% | 50.00% | 0.00% | 20.00% | 0.00% | 0.00% | 18.50% | |
| Insistence on using their contractors | 11 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 2 | 1 | 1 | 2 | 0 | 0 | 0 | 0 | 2 |
| 9.00% | 0.00% | 0.00% | 5.60% | 100.00% | 0.00% | 0.00% | 7.70% | 0.00% | 0.00% | 0.00% | 28.60% | 50.00% | 100.00% | 100.00% | 0.00% | 0.00% | 0.00% | 0.00% | 7.40% | |
| Other, please specify | 51 | 4 | 2 | 4 | 1 | 0 | 0 | 3 | 2 | 0 | 1 | 4 | 0 | 1 | 0 | 1 | 10 | 2 | 1 | 15 |
| 41.80% | 57.10% | 40.00% | 22.20% | 100.00% | 0.00% | 0.00% | 23.10% | 66.70% | 0.00% | 50.00% | 57.10% | 0.00% | 100.00% | 0.00% | 100.00% | 40.00% | 66.70% | 50.00% | 55.60% | |
| * Total = The number of respondents for the entire survey who answered the Row question and, if a filter is applied, meet the filter criteria. | ||||||||||||||||||||