Hello – I am assisting my in-laws with their property claim with California FAIR – we filed the claim immediately — and initially had contact with an assessor who advised us that they would be receiving initial disbursements in short order. They have now gone 100% radio silent and have not responded to multiple emails/phone calls etc (it’s been more than 10-days). Does anyone have a way to escalate this to proper officials/authorities?I have full permission to representant them — all payments will be going to them — however, they are quite old and this is just adding to the confusion/disorientation of the situation. It is very clear they are dealing with a heavy claim volume — but lack of any response for a prolonged period is infuriating.
Justin Perry asked 16 hours ago 1 Answers
Hi Justin,
We are sorry your family is going through this situation. Unfortunately, FAIR plan along with other carriers, has high claims volume and response times will be very slow. We recommend that you continue doing what you are currently doing – calling and emailing your adjuster daily, if needed. Keep a journal of these interactions and you can try also drafting a letter to the carrier to send with your emails. Under the California Fair Claims Settlement Practices Regulations, section 2695.5, a carrier has 15 days to respond to your communication.
UP has several sample letters you can potentially use to take a polite but firm stance with your carrier (you will need to adjust them to your specific situation). https://uphelp.org/claim-guidance-publications/sample-letters-and-examples/
You can also file a complaint with the Department of Insurance. https://www.insurance.ca.gov/01-consumers/101-help/index.cfm
And if the matter becomes too difficult, you may want to seek professional assistance by reviewing our professional help directory in California https://uphelp.org/sponsor-location/california/
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