I received a non-renewal notice from Safeco 10 days ago. The notice claims the non-renewal is due to “mold/mildew/moss/algae” on the roof, which is totally not true as there is no such condition problem as described.
I immediately tried to contact my Safeco agent (who we have had for at least the past 30 years) but recieved no response back to phone calls, text messages, emails, or certified mail. I then contacted Safeco by phone (numerous calls speaking to different representatives) and requested documentation (including photographs) of the conditions on my roof that they claim exist. I emailed a request for this information to the email address that they provided airinspectionpdf@libertymutual.com and was told that it would take 3 to 5 business days to receive the photos. I have not received anything yet and I am concerned that I am waiting in vain.
I was also told that if I provided proof (invoice and photos) that I had the mold (etc) cleaned off the roof and emailed that documentaion to documents@safeco.com that my policy would “possibly” be considered for renewal.
Rather than waiting for photos/documentation from Safeco (that may never come), and having my roof cleaned when it doesn’t need to be cleaned, I am planning to hire a reputable, licensed roofing company to do a thorough inspection (with photographs) of the roof to show that there are none of the condition issues that Safeco has described. I would then email that documentation to Safeco. Do you think this is a reasonable way to proceed? I would appreciate any advice you can offer. Thank you.