Regarding CA regulation 2695.9 #3 Anonymous asked 3 months ago
Regarding CA regulation 2695.9 #3

How long do they legally have to respond to this? From January-now Dwelling A estimate has been delayed because the adjustor refused to investigate and it’s taken me this long to find all the missing items in Xactimate.

1 Answers
United Policyholders Staff answered 3 months ago

“Here’s the link to your insurance legal rights in CA – https://uphelp.org/claim-guidance-publications/a-guide-to-your-insurance-legal-rights-in-california/

You are entitled to prompt, timely communications from your insurer. The company (and all its representatives) must respond to your communications within “15 calendar days” with “a complete response based on the facts then known.” Any question you ask, and any request you make must be responded to by the insurer within 15 calendar days.”