Requiring phone call to request an extension for Contents claims teamlandm asked 1 month ago
Requiring phone call to request an extension for Contents claims

The “Claims Associate” said, “if we are going to discuss any extensions for Contents, we need to set-up a call.” We have requested email communications. I suffer from anxiety and get very agitated when dealing with the insurance company claim. I asked for an accommodation.

Please advise. We submitted our list in September and they replied with questions in February. I just submitted the answers however our deadline is looming. “Your deadline for recovering depreciation for your house and personal property (contents) expires on March 16, 2024.”

Is it true that they “NEED” to speak to us by phone? Can they force us to speak by phone? Is there a regulation?