UP offers solutions to California’s home insurance crisis
UP offers solutions to California’s home insurance crisis

The problem: Generally speaking, insurance companies want to sell insurance. But they also want to be profitable.  Sometimes they will stop selling insurance in a region or to a group of customers they deem too risky.  They do this as a business strategy to improve profitability. …
Bach Talk: Your Money or Your Life (Insurance)
Bach Talk: Your Money or Your Life (Insurance)

  As with all types of insurance, you have choices to make when shopping for life insurance. If you’re in the market for life insurance, rates are the lowest they’ve been in 20 years. That is probably because fewer and fewer employers offer it as an employee…
A powerful disaster recovery model: Insurance Support Groups
A powerful disaster recovery model: Insurance Support Groups

Helping wildfire survivors form support groups by insurance company has been part of the United Policyholders’ menu of services since our beginning.  We’ve seen time and again how communicating with others who are navigating similar policy language, company rules, and adjuster personalities helps people overcome…
Full and fair insurance payouts foster safe and sound construction
Full and fair insurance payouts foster safe and sound construction

As anyone who has been involved in a major construction project will tell you, construction supervision is critical.  Contractor overhead and profit is what pays for that supervision, and it is a necessary expense of any project that involves multiple trades that have to be…
Nip coverage gutting in the bud, UP tells CA Gov’s Commission on Catastrophic Wildfire Recovery
Nip coverage gutting in the bud, UP tells CA Gov’s Commission on Catastrophic Wildfire Recovery

Insurance remains a critically important source of disaster recovery financing for individuals, businesses, and government, but insurers must do a better job at insuring homes to value and paying benefits in a timely manner, UP Co-Founder and Executive Director Amy Bach told a high-level California…
Bach Talk – Government supported property insurance programs are here to stay
Bach Talk – Government supported property insurance programs are here to stay

If a home or business owner in the United States can’t find property insurance in the private market, they can buy it through a variety of hybrid public/private arrangements, often referred to as “pools” or “Residual Market Mechanisms” (insurance lingo for programs that cover risks…
Regulating financial practices is critical to a healthy economy
Regulating financial practices is critical to a healthy economy

Some leaders in the financial services community work hard to weaken consumer protection regulations and the agencies that enforce them.  But it clear from recent history (2008) that the American economy works much better when financial consumer protections are in place and being enforced. UP…
Keeping home insurance available and affordable in our era of climate change and tech tools
Keeping home insurance available and affordable in our era of climate change and tech tools

Generally speaking, home insurance companies are free to pick which homes they want to insure and which they don’t.  There has been an explosion in tech tools that insurance companies can use to assess risks and decide who and what they are willing to insure…
BACH TALK: Crumbling foundation owners in CT await insurance rulings
BACH TALK: Crumbling foundation owners in CT await insurance rulings

So many home foundations are crumbling in the state of Connecticut that the legislature passed a special law sealing their records, in part to protect their ongoing efforts to secure insurance coverage to help cover repairs and prevent collapse, damage and injuries.  The widespread problem…
Hurry up and wait? What to do when your insurer goes “insolvent.”
Hurry up and wait? What to do when your insurer goes “insolvent.”

Disasters strain insurer’s claim-paying capacity in situations where they have alot of customers in the impacted region that all make claims at the same time. The vast majority of insurers have enough money on hand to pay their claims after disasters, thanks to regulations that…
In praise of a policyholder hero – Cal Thur
In praise of a policyholder hero – Cal Thur

Chip Merlin, a policyholder hero himself, alerted me that we’ve recently lost a champion – Cal Thur.  I was introduced to Cal by the late, great Eugene Anderson many moons ago, and he was an important United Policyholders volunteer and supporter. Cal was a highly…
What’s behind your insurer’s brand curtain?
What’s behind your insurer’s brand curtain?

Brand names matter to consumers, and that includes insurance company brands.  Consumers seek out company names they recognize and associate with reliability, especially when insuring a home, which for most people is their biggest asset. As a brand name, Lloyd’s of London is generally very…
UP on panel at joint Senate/Assembly Hearing on Post-Wildfire Insurance Issues
UP on panel at joint Senate/Assembly Hearing on Post-Wildfire Insurance Issues

On Tuesday, October 30th, 2018 UP Executive Director Amy Bach will be on the speaker panel at a joint public hearing at Napa Valley College convened by the California Senate and Insurance Committees to examine root causes and potential solutions for solving the post-wildfire underinsurance…
Climate change and tech innovation: An imperative for the insurance industry to adapt responsibly
Climate change and tech innovation: An imperative for the insurance industry to adapt responsibly

There is no shortage of opinions and predictions about how climate change and the tech explosion will reshape the insurance landscape as we know it.  Here are just a few of the predictions we’re hearing: “Insurance deserts will proliferate” (regions where people and businesses can’t…
How claims SHOULD be handled
How claims SHOULD be handled

Although this is an insurance company advertisement, and the policyholder is clearly reading from a script presumably written by the insurance company, it highlights how claims should be handled, and how they shouldn’t.  We at UP fully recognize that catastrophe claims put strains on insurance company resources, and…
CA legislature enacts helpful insurance reforms
CA legislature enacts helpful insurance reforms

The California legislature, after hard work by North Bay lawmakers, the Department of Insurance, concerned citizens, and United Policyholders enacted several useful insurance-related bills this session that are awaiting the Governor’s signature. Although retroactivity provisions were removed, (which means victims of the 2017 wildfires can only use them indirectly as…
Slow as molasses in January? MS residents deserve insurance fairness
Slow as molasses in January? MS residents deserve insurance fairness

After Hurricane Katrina decimated communities in his home state of Mississippi, concerned citizen Kevin Buckel was outraged to learn that the average insurance payout to the victims was only $15,000 – far below what people needed to repair, rebuild and recover.  He looked around at…
UP to FEMA – Please extend Harvey and Irma deadlines
UP to FEMA – Please extend Harvey and Irma deadlines

On August 22, 2018, United Policyholders asked the top brass at FEMA and the National Flood Insurance Program to give hurricane-impacted residents until the end of this year to fully document their 2017 Harvey and Irma damage claims and collect all flood insurance benefits owed…