Reflections from a post-wildfire Local Assistance Center
Reflections from a post-wildfire Local Assistance Center

Over the past month, UP has been engaged with recovery efforts for the Valley and Butte Fires. I and other staff members and volunteers have sat across the table from countless fire survivors who lost everything, trying our best to give them some hope that they will…
A pictorial journey of recovery
A pictorial journey of recovery

Follow UP Outreach Coordinator Karen Reimus’ pictorial journey of recovery from the 2003 Cedar Fire in San Diego, California.
A flood insurance fix is imperative – We have to do better
A flood insurance fix is imperative – We have to do better

Superstorm Sandy hit New York City’s many low-lying areas hard and was a wake-up call for residents and public officials.  Flooding is a serious risk in the entire New York Metropolitan area, and most people are not prepared.  Mandating more people to buy flood insurance…
Paying more than just attention
Paying more than just attention

Our recent conversations with wildfire evacuees and people who’ve just lost everything inspired us to restate: Recovering from a loss without (any or enough) insurance is a very bleak prospect. If a disaster is officially declared federal, the average FEMA grant to an individual is…
Price Optimization: Pennsylvania is the Latest State to Prohibit the Practice While the NAIC Works Towards a Final White Paper
Price Optimization: Pennsylvania is the Latest State to Prohibit the Practice While the NAIC Works Towards a Final White Paper

Published August 27, 2015, by Susan Stryker “Price optimization,” a long-established economic concept, generally refers to the application of mathematical techniques using data to address pricing at a more granular level. Price optimization in property and casualty insurance ratemaking, or what has been referred to…
Give it back? Homeowners who got Hurricane Sandy repair funds may have to repay ‘Build It Back’ money
Give it back? Homeowners who got Hurricane Sandy repair funds may have to repay ‘Build It Back’ money

Sandy-ravaged homeowners who got “Build It Back” funds for repairs might have to repay the money because of Draconian HUD rules — even though federal bungling is what drove many to the program in the first place. As many as 3,000 homeowners — one-third of…
Statement of California Health Advocates and United Policyholders
Statement of California Health Advocates and United Policyholders

Public Hearing: Minnesota Department of Commerce – Long-Term Care – Rate Increases and Policyholder Protections In late August, 2015, the Minnesota Department of Commerce convened a hearing to assist the Department’s fact-finding effort on long-term care insurance industry issues. The hearing provided consumers, insurance companies, and other…
What does my credit rating have to do with my driving?
What does my credit rating have to do with my driving?

Most auto-insurance companies use your consumer credit rating as a significant factor in determining what rate to charge you.Who knew?Maybe you. But two-thirds of customers didn’t know, according to a Government Accountability Office survey. Spokesman Mike Barry of the Insurance Information Institute, an industry trade…
ServiceMaster and Water Damage Claims
ServiceMaster and Water Damage Claims

Couple Recalls ‘Leaky Toilet Nightmare’What started out as a leaky toilet turned into a local couple’s worst nightmare. They got into a battle with their insurance company and are now suing.It is a case their attorney says could affect hundreds of thousands of homeowners.Ora Tamir…
Retirees Stung by ‘Universal Life’ Cost
Retirees Stung by ‘Universal Life’ Cost

By LESLIE SCISM, The Wall Street Journal Updated Aug. 9, 2015 10:02 p.m.Retired high-school teacher Nicholas Vertullo long felt confident that his wife, Grace, wouldn’t have to pinch pennies after he died. Nearly three decades ago, he bought a $238,000 life-insurance policy, and later bought…
Things are looking UP – Advocacy and Action UPdate
Things are looking UP – Advocacy and Action UPdate

UP aids in landmark ruling for Pennsylvania policyholders The main purpose of liability insurance is to defend, protect and cover you if you get the scary and expensive news that you’ve been named in a lawsuit. The vast majority of lawsuits get resolved through settlements, not…
BACH TALK: Annuity “Whack-a-Mole”
BACH TALK: Annuity “Whack-a-Mole”

It seems like every time you turn around, insurers are peddling a new type of super-complicated annuity whose internal levers and formulae make it virtually impossible that the buyer will collect the promised benefits in their lifetime: Equity-indexed annuities, Medically Underwritten Annuities, Contingent Deferred Annuities…the list goes…
Friends in high places – Congratulations Sallie Clark!
Friends in high places – Congratulations Sallie Clark!

If you follow UP’s work, you know that the relationships we build with public officials in disaster areas are an essential part of how our small staff serves so many consumers far from our base in San Francisco.  El Paso (Colorado) County Commissioner Sallie Clark…
Guess who’s turning 50?
Guess who’s turning 50?

Medicare, the program that remains essential for many American’s health and lifestyles, turns 50 this month. On the positive side, pressure is mounting to amend the absurd rule that prevents the program from negotiating prescription drug prices with drug companies. On the negative side, consumers…
Class sues State Farm for manipulating homeowners with water damage
Class sues State Farm for manipulating homeowners with water damage

Insurer directed claimants to repair services it had under contract to hold down costs, class action states. A putative class action accuses State Farm Insurance, the nation’s largest property insurer, of willfully directing homeowners to substandard water damage repair services, bolstering the company’s bottom line…
Bach Talk: In praise of contingency fees
Bach Talk: In praise of contingency fees

With surprising (and sad) frequency, United Policyholders hears from senior citizen victims of unfair insurance practices. And as hard as it is for me to understand businesses and people that intentionally take advantage of the elderly – let alone those who lose their homes in…
Discretionary Clauses in ERISA Health and Disability Plans—Are They Still Viable?
Discretionary Clauses in ERISA Health and Disability Plans—Are They Still Viable?

(for Bloomberg BNA)Following the Supreme Court’s issuance of Firestone Tire & Rubber Company v. Bruch in 1989, Employee Retirement Income Security Act (ERISA) plan administrators, including insurers that underwrite health, life and disability insurance plans subject to ERISA, have been able to insulate their decisions…
Manitou takes a step to move city hall out of harm’s way
Manitou takes a step to move city hall out of harm’s way

Manitou Springs officials are trying to land a $25 million federal grant to move City Hall operations to a new building.Built in the laste 1800s, the exisiting facility is in a flood plain, the city’s flood recovery manager Shelley Cobau said Monday.A draft of the…