2018 Woolsey Fire Insurance Claim Help

If your home or business has been damaged or destroyed in the Woolsey or Hill Fires, use this library and the UP Roadmap to Recovery program to get help.

Through our Roadmap to Recovery program you will find useful information, guidance and help resources. Our main focus is on helping you navigate your insurance claim toward a full, fair and prompt settlement.  We also offer guidance on debris removal, temporary living arrangements, government aid, construction issues, hiring professional help, and deciding how and if you will repair, rebuild or buy a replacement home.

Please watch make use of all the help our non-profit offers.  That includes videos of our past Roadmap to Recovery workshops in other wildfire areas, a library of tipssamples and toolsguidance from past disaster survivors, and answers to individual questions from insurance claim and legal profession expert volunteers via our Ask an Expert forum.

As you move through the process, set up whatever systems will help you stay as organized as possible.  Keep a journal/diary to confirm communications in writing, list and value what you lost and keep on track.  Save receipts for expenses due to losing the use of your home (during or after evacuation) – they should be reimbursable under your “Additional Living Expense” Coverage.  Seek out others who are insured with the same company you’re insured with, share information and stay in touch with them as best you can.  211 and Ventura County Recovers are also good sources of recovery help.

UP is here to support you as best we can.  We’re rooting for you!

If your home was spared but exposed to extreme heat and smoke, we offer specialized guidance on insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality, and repairing obvious as well as hidden damage.

Here are some items to help you keep putting one foot in front of the other on the road to recovery:

Ask an Expert Forum:

The UP ”Ask an Expert” forum is an easy and safe way to ask direct questions and get answers from experienced and reputable consumer-oriented attorneys, claim, construction, tax and finance professionals plus previous disaster survivors who serve as UP volunteers. Your identity and personal information are protected. To use the forum, please visit https://uphelp.org/ask-an-expert/

Additional Information and Resources:

For more information, visit our Claim Help Library: