Hot at the NAIC – Bach Talk
Hot at the NAIC – Bach Talk

The business of insurance is primarily regulated by individual states with a minimal amount of oversight by the Federal Government.  State regulators coordinate with each other through an organization called The National Association of Insurance Commissioners.  Three times a year, the NAIC hosts a conference…
Treasury Names 12 to Federal Insurance Advisory Committee
Treasury Names 12 to Federal Insurance Advisory Committee

The U.S. Department of the Treasury has named 12 individuals including several insurance industry executives, a professor, a consumer advocate and six state regulators to serve on the Federal Advisory Committee on Insurance FACI). The FACI was established to provide a source for consumers and…
Reflections from a post-wildfire Local Assistance Center
Reflections from a post-wildfire Local Assistance Center

Over the past month, UP has been engaged with recovery efforts for the Valley and Butte Fires. I and other staff members and volunteers have sat across the table from countless fire survivors who lost everything, trying our best to give them some hope that they will…
How much credit affects your home insurance rate may surprise you
How much credit affects your home insurance rate may surprise you

Credit is playing an increasingly important economic role in Americans’ lives these days, and according to a recent study, your credit history can be a major factor in what you pay for home insurance. For the second year in a row, a Quadrant Information Services…
Statement of California Health Advocates and United Policyholders
Statement of California Health Advocates and United Policyholders

Public Hearing: Minnesota Department of Commerce – Long-Term Care – Rate Increases and Policyholder Protections In late August, 2015, the Minnesota Department of Commerce convened a hearing to assist the Department’s fact-finding effort on long-term care insurance industry issues. The hearing provided consumers, insurance companies, and other…
What does my credit rating have to do with my driving?
What does my credit rating have to do with my driving?

Most auto-insurance companies use your consumer credit rating as a significant factor in determining what rate to charge you.Who knew?Maybe you. But two-thirds of customers didn’t know, according to a Government Accountability Office survey. Spokesman Mike Barry of the Insurance Information Institute, an industry trade…
Friends in high places – Congratulations Sallie Clark!
Friends in high places – Congratulations Sallie Clark!

If you follow UP’s work, you know that the relationships we build with public officials in disaster areas are an essential part of how our small staff serves so many consumers far from our base in San Francisco.  El Paso (Colorado) County Commissioner Sallie Clark…
Class sues State Farm for manipulating homeowners with water damage
Class sues State Farm for manipulating homeowners with water damage

Insurer directed claimants to repair services it had under contract to hold down costs, class action states. A putative class action accuses State Farm Insurance, the nation’s largest property insurer, of willfully directing homeowners to substandard water damage repair services, bolstering the company’s bottom line…
The “running and gunning” flood claim adjuster life
The “running and gunning” flood claim adjuster life

Why would flood insurance adjusters underpay claims when they get paid a percentage of settlement amounts?  Doesn’t that give them an economic incentive to pay higher settlements to increase the fee they earn?  These questions come up after every flood disaster.  These questions have been…
Insurers reaped outsized profits from NY homeowners’ policies, group says
Insurers reaped outsized profits from NY homeowners’ policies, group says

Despite catastrophic losses from superstorm Sandy and Hurricane Irene, property insurance companies have reaped profits in New York at rates more than double the national average in recent years, according to a study scheduled to be released Monday. Between 2004 and 2013, insurers posted an…
Why Sandy Homeowners Were Left In The Lurch
Why Sandy Homeowners Were Left In The Lurch

Superstorm Sandy’s storm surge was so strong when it hit Long Island in October 2012 that it lifted up Dan Stapleton’s Long Beach home and then kicked in the corner of the foundation. It left a 30-foot hole around his house. Stapleton, unlike many Sandy…
UP suit seeks to fix the National Flood Insurance Program’s claim appeal process so it works for consumers
UP suit seeks to fix the National Flood Insurance Program’s claim appeal process so it works for consumers

In February 2015, UP filed a lawsuit in the Federal District Court in Washington D.C. to secure complete responses from the NFIP to the three Freedom of Information Act (“FOIA”) requests we filed in 2014. Our FOIA requests seek details of the appeals process that is offered to policyholders when…
Louisiana Supreme Court to Insurers: “You can’t abandon your customers in their hour of need. You’re in the protection business”
Louisiana Supreme Court to Insurers: “You can’t abandon your customers in their hour of need. You’re in the protection business”

Good news for Louisiana insurance consumers came this week when the state’s highest court sided with them (and UP’s amicus brief) in Kelly v. State Farm on two important points: 1) A firm settlement offer is unnecessary for an insured to sustain a cause of action against…
Proposal to restore integrity to the National Flood Insurance Program
Proposal to restore integrity to the National Flood Insurance Program

United Policyholders today called for Congress to require the National Flood Insurance Program (NFIP) to give its policyholders access to their claim files, including copies of estimates, reports and any other documents. In the wake of testimony from homeowners and comments from lawmakers earlier this…
Hurricane Sandy Judges Demand Clearing of Settlement Roadblocks
Hurricane Sandy Judges Demand Clearing of Settlement Roadblocks

Federal officials and flood insurance companies were chastised by a panel of New York judges for imposing delays on settlements with hundreds of Hurricane Sandy victims who alleged their claims were wrongfully denied or underpaid.Officials with the Federal Emergency Management Agency and lawyers for 25…
The stakes they gettin’ higher – Captive consumers are vulnerable consumers
The stakes they gettin’ higher – Captive consumers are vulnerable consumers

Insurance has always been a big deal to loss victims, disaster survivors, and needless to say, United Policyholders.  To the rest of the world…not so much. As to paying for insurance policies that are optional, consumers can just say no, not buying. End of story.…
Reports Advise How to Make Flood Insurance Affordable
Reports Advise How to Make Flood Insurance Affordable

A new report suggests the federal flood insurance program may want to target mitigation grants to households with high premiums, urge homeowners to select higher deductibles, expand the educational role of insurance agents, and provide mitigation loans to help make flood insurance more affordable.These proposals…
It’s no surprise that an acronym soup designed by committee doesn’t taste good
It’s no surprise that an acronym soup designed by committee doesn’t taste good

Some of you may remember the kid’s song: “I knew an old lady who swallowed a fly…” The Sandy scandal that the National Flood Insurance Program is digging out of reminds me of that song.  An engineer hired by an IA.  A WYO hired the…