Every state has a top insurance cop (regulator) whose job includes protecting consumers and making sure the insurance companies doing business in their state are financially strong enough to pay claims. Each has his/her own view on what “protecting consumers” means and how far they will go to police insurance sales and claims practices. Regulators generally won’t/can’t “adjudicate” disputes, but they can issue fines and orders. Most have websites, toll-free “hotlines” and consumer complaint handling units.
In the State by State Assistance section of our website, you’ll find a link to your state’s top insurance cop, plus self-help claim tips and tips on hiring professional help.
Bottom line: If you have a problem related to insurance, file a formal complaint and seek help from the public official in charge. But don’t expect a state insurance regulator’s office to resolve a large dollar coverage/claim dispute in your favor or give you the same level of service you’ll get from an experienced policyholder attorney or public adjuster.
You’ll find useful tips on How to Communicate With Your Insurance Company, Hiring Professional Help, and much more at United Policyholders.
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