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Ask The Expert Answers
recorded telephone statement/ interview
hello. my policy with fireman's has a clause requiring me to submit to an EUO but nothing about a recorded phone interview [with an sui investigator] they want me to have. despite the clear language in the contract, a supervisor said 'a recorded statement is included in the requirement to have an EUO'. the strange thing is that they have paid about 75% of the claim already and there is less than $9000 of the claim left. my adjuster left the company 3 weeks ago and no adjuster contacted me. instead, the siu investigator keeps insisting on a recorded phone conversation. i have reached out to a supervisor but , as written above, he too keeps insisting on a recorded statement. they have not sent me a written proof of loss form . my sixth sense tells me something is wrong but i have been dead straight with them . i am uncomfortable---can i decline to do so?
demolition and debris removal
I have an additional 10% written into my homeowner's insurance policy for debris removal and an additional 10% of policy limits for demolition of my home. The adjuster is telling me that they can only include it in my settlement offer if I exceed my policy limits. I am also told that the code upgrades can only be included once the city has inspected the property. My house was built in 1926, the fire occurred Aug 29, 14. I have a public adjuster and I am not sure if the information he is giving me is correct. I have 100 Replacement cost policy with and additional 50% for coverage Dwelling, Content and ALE. I am also told by my adjuster (the one that works for me) that they can not replaced the plaster in my home with plaster but they have to use blue board. I do understand that my policy is a replacement cost policy with "like kind and like quantity. Help I am my wits end
Do I have to use the contractor that provided the repair estimate to my insurance company?
We had some water damage from a toilet that over-flowed. It made it to our living room and buckled our wood floors. We hired a restoration company to do the demo and dry-out. My agreement with them was for the demo and dry-out only (but they wanted me to sign a contract for them to do the restoration as well, which I did not sign). They then came back and provided an estimate for the restoration. They have been very aggressive at inserting themselves into the process. Specifically they came back when the adjuster was on-site. They also submitted their demo/dry-out bill directly to the desk adjuster. Am I required to use this contractor for the repairs? Do I need to tell the insurance company what contractor I'm using before they pay me? Will it change the amount they pay me if I do choose to use someone else? If I can repair for a cheaper price can I keep the difference?
Recoverable depreciation vs. non recoverable depreciation
My policy states in "special conditions" the words: actual cash value, however, when the list of work to be done was submitted to my Hail restoration company there was no indication of such, so the roofer bid the job thinking that depreciation would be released at time of completion. The adjuster informed me that depreciation would be released, however the underwriter, after a period of 5 months finally answered his phone indicating that no depreciation in the amount of 2000.00 was to be released, and after 2 months of waiting for a skylight supplement finally sent that out, but for 6 weeks did not return any calls regarding the skylights. i need help with this... what do i do?
Can we ask our insurance company for a different adjuster? Current one wants to go straight to EUO
We have been working with this adjuster on our personal property loss claim. She told us directly that because she suspected the lost property might be for business she wanted to go straight to EUO. We tried in vain to persuade her to do a recorded statement with us (and we will be willing to provide all docs including tax return) before she decides if EUO is needed. We don't want to do EUO without an attorney but it makes no sense to spend on attorney fees for a small case like ours. We do not plan on lying about or hiding anything but it feels like we are treated as cheaters and by going straight to EUO, the adjuster was forcing us to walk away. Any advice how to proceed? I will try to talk to the adjuster's manager tomorrow but if again our request is declined, can we ask our insurance company for a different adjuster?
homeowners insurance cancellation from State Farm Insurance
HELP!! I own a townehome and a next door neighbor had a flooding issue the end of Sep. 30th I had to file a claim, about 6 weeks later my neighbor on the other side also had a flooding issue caused by contractors restoring his home. I had to file claim #2. I just got a non renewable letter from State Farm because I am uninsurable. I have been the victim since day one and now I am being further victimized by the insurance company. I should also add that the payment they gave me to restore my home is way below contractors estimates. I am physically and mentally worn out and in distress because I am a victim and being treated like I purposely caused the flooding and damage. I need advice as to my legal rights, can I sue them and how to proceed to get them to reverse their decision because if this stands nobody will want to insure me. Thanks
A car hit our home. Do we pursue a claim with our homeowners insurance, or the driver's insurance? They accept full liability.
The teenage driver was speeding and instead of hitting the break when he lost control, hit the gas. He destroyed landscaping, a fence post, and crashed into our entry way, damaging the porch rail, two walls, a window, and double front doors. I have been trying to work through our homeowner's policy with State Farm, but the service has been awful, and their adjuster's replacement cost value is $15,000 lower than our contractor's estimate. I then switched to working with AllState, but they want us to accept whatever estimate American Technologies, a restoration contractor with mixed online reviews gives, and once they come up with an amount, there is no recourse. There is a chance of structural damage, so it concerns me that we couldn't come back to them with additional cost. Anyone have any advice for how I should proceed?
insurer error in contents coverage limit
Contents adjuster did a quick claim and payment, saying I was grossly underinsured and it was clearly a maxed-out claim. I was not asked to itemize. I later found she had erred in my coverage limit by $30K+. She verified that her data was wrong, my declarations page was correct, and said via email that she would adjust the claim and send me a check for the remainder. When I followed up about payment a few weeks later, she said that she couldn't adjust the claim and I would have to itemize to get the $30K+ ... even though it is 4 months after my loss! She then increased the payment to the debris removal company (up to an additional 5% when a claim is maxed out) as if I had been paid my full $100K in coverage (which would seem to indicate the validity of a $100K claim). Can I be forced to itemize to get a payout for the remaining coverage? How should I proceed? THANKS!
Insurance estimate is quite low
Insurance is constantly paying less and no contractor is willing to do the job. I need some names of General Contractor who can write up an estimate, negotiate with the insurance and will not be adulterated by insurance undercut the scope of the Job to meet their profit.
non renewal following a claim
Dwelling destroyed. Still settling. Policy term ending. Do not wish to remain with the company for insurance on a replacement dwelling.
Insurance claim - what I can get compensated for?
I had a leak in my kitchen which resulted to black mold (was there prior to me buying this house). I filed a claim w/the insurance they had a restoration company come out & take care of it, now in the process of trying to get my kitchen put back together! they took out a portion of my cabinets but my house is from 1985 & because we had just got done refinishing our kitchen 1 month prior to this loss, it's to hard to find the same style of cabinets and that were not painted eight times! so I am trying to get them to replace everything & I'm even okay with replacing the bottom cabinets & then just re-facing the doors up top so that it all still looks fairly the same but of course that is out of my pocket and I don't want it to be because I didn't ask for this to happen in the first place, how can I approach this in getting fixed with little to no money out of my pocket
claim on commercial building which was destroyed by fire.
Can anyone tell me about the relationship between ACV and Replacement and coinsurance and my claim? i am dealing with a commercial building which is a total loss and the dec page states a limit of liabiltiy with acv and coinsurance of 80%.