How a Chronicle photographer documented the invisible aftermath of the Eaton Fire
How a Chronicle photographer documented the invisible aftermath of the Eaton Fire

It’s an unsettling scene: A person in a bunny suit and respirator steps gingerly through the living room of a well-worn home, a Christmas tree strung with ornaments still standing in the corner. Like any good image, this photo prompts all sorts of questions for…
Wildfire safety leads Commissioner Lara’s agenda as Governor Newsom signs sponsored bills
Wildfire safety leads Commissioner Lara’s agenda as Governor Newsom signs sponsored bills

Putting money in people’s pockets, strengthening incentives, and introducing the nation’s first public wildfire model SACRAMENTO, Calif. — Insurance Commissioner Ricardo Lara announced new wildfire safety protections for California consumers as Governor Gavin Newsom signed three critical bills aimed at enhancing mitigation efforts, reducing risk,…
Flying Cameras Are Snapping Photos of Houses for Insurers. Will a California Bill Help Homeowners See Them?
Flying Cameras Are Snapping Photos of Houses for Insurers. Will a California Bill Help Homeowners See Them?

Airborne cameras are taking pictures of individual houses across the U.S. Insurance companies use the photos to inspect buildings after extreme weather, from hurricanes to hailstorms. But they also use them to determine which homes are too risky to insure. A bill in California—a state…
California moves to set nation’s first smoke damage insurance standard
California moves to set nation’s first smoke damage insurance standard

One of the most common insurance complaints after a fire comes from people whose homes are still standing but covered in potentially toxic soot. Because there is no state or federal standard for smoke damage, insurance companies often refuse to pay for cleanup, leaving victims…
California moves to set nation’s first smoke damage insurance standard
California moves to set nation’s first smoke damage insurance standard

One of the most common insurance complaints after a fire comes from people whose homes are still standing but covered in potentially toxic soot. Because there is no state or federal standard for smoke damage, insurance companies often refuse to pay for cleanup, leaving victims…
Wildfire Evacuation Tips
Wildfire Evacuation Tips

If you are told to evacuate immediately, do so. If you think you may have to evacuate, we suggest the following ASAP: 1) Document your home and “stuff.” If you do not have a home inventory, create one before you evacuate.  Take pictures or a video of each…
California seeks to establish new fire-safe standards for homes, insurers
California seeks to establish new fire-safe standards for homes, insurers

California Insurance Commissioner Ricardo Lara on Monday announced an effort to establish home-hardening standards that could protect participating homeowners from canceled policies and soaring rates while providing a mechanism to encourage fire-safe retrofits that could save lives and property. The effort, which will begin this month with…
Few California court wins for pandemic business-interruption claims
Few California court wins for pandemic business-interruption claims

As North Coast businesses grapple with insurance claims from the 2020 wildfires on top of ongoing issues with coverage for the coronavirus lockdowns of a number of economic activities, a major advocate for policyholders said those types of losses differ but they’re connected by promises…
Insurance questions following Colorado’s devastating wildfires? There’s a nonprofit that can help
Insurance questions following Colorado’s devastating wildfires? There’s a nonprofit that can help

The nonprofit group United Policyholders is helping fire-affected residents in Grand, Boulder and Larimer counties navigate insurance claims to ensure they get the most out of their policies. “We will walk them through their policy and teach them how to work with their insurance company…
Trick or treat…what’s in yours?
Trick or treat…what’s in yours?

Make sure your policy has more treats than tricks! The only thing scarier than how devastating the last year has been with wildfires, lava, flooding and hurricanes is language we’ve been finding buried in some of the insurance policies that impacted people have been showing…
Homeowners Fear Losing Insurance in Midst of California Fires
Homeowners Fear Losing Insurance in Midst of California Fires

California homeowners and regulators have a new fear about wildfires ravaging the state: that insurers will drop coverage. Massive, out-of-season fires in northern and southern California are causing billions of dollars in claims and challenging expectations of when and where to expect blazes. State law…
State Supreme Court affirms homeowner reimbursement protections supported by Commissioner Jones
State Supreme Court affirms homeowner reimbursement protections supported by Commissioner Jones

The State Supreme Court Wednesday ended a long legal battle between a Richmond homeowner and her homeowner insurance company when the court refused to consider the insurance industry’s petition to overturn a lower court’s precedent setting decision that insurers must pay to repair a home…
Guest Blog: United Policyholders Amicus Project Scores Victory For Texas Homeowners and Businesses
Guest Blog: United Policyholders Amicus Project Scores Victory For Texas Homeowners and Businesses

The availability of insurance coverage for loss or damage can hinge on the smallest details.  Did your insurer record that it received your notice letter?  Did your insurer’s investigator take note of those small but critical facts you pointed out during the investigation?  Did you…
Insurance companies dropping homeowners in Nevada County
Insurance companies dropping homeowners in Nevada County

Ted Peach, a Nevada County resident who lives on Banner Mountain, said the rate for his home insurance policy recently went up from $1,200 to $3,800. “The house has cementboard siding, metal roof, ironwood deck and has very good vegetation clearance,” he said. “Our rates…
Your CLUE report could save you money on auto and home owners insurance
Your CLUE report could save you money on auto and home owners insurance

If your car is in an accident, or your house is damaged in a storm, the insurance claims you file will wind up in your CLUE report. The trouble is most people have never heard of a CLUE report, even though the data in it…
Court rejects FAIR Plan’s policy of reduced insurance payments for homeowners in lower income neighborhoods
Court rejects FAIR Plan’s policy of reduced insurance payments for homeowners in lower income neighborhoods

FAIR Plan said the cost of repairing the lower income fire-damaged home wasn’t required, even though similar loss in a wealthy neighborhood would be covered. On Friday, May 26, homeowner Marlene Garnes won a legal victory against California FAIR Plan Association FAIR) when the California…
Justices Back Calif. Insurance Commissioner in Feud With Industry
Justices Back Calif. Insurance Commissioner in Feud With Industry

The California Supreme Court dealt property insurers a blow on Monday, reversing lower court rulings that had limited the state insurance commissioner’s authority and blocked a rule the industry had slammed as overly prescriptive and burdensome. The lawsuit by two state industry trade associations challenged…
25 years later: Oakland hills ripe for another firestorm
25 years later: Oakland hills ripe for another firestorm

Twenty-five years after a horrific firestorm killed 25 people and wiped out nearly 3,500 homes in the Oakland hills, the conditions are ripe once again for a similar — if not worse — disaster. The 1991 inferno led to improved policies and equipment for fire…