Claim Guidance Library

Taking it in and Getting Started

• Speak UP: How to communicate with your insurance company
• Insurance tips for storm damage
• “The dirt” on insurance protection for mud flow damage
• Sample Letter Requesting Complete Copy of Homeowners Policy
• First Steps After a Flood – VIDEO
• Mold Contamination Insurance Coverage 101: The Basics
• Mobile/Manufactured Home Insurance Claim Tips
• Survivors Speak: Forced Choice Matrix for Decision-making
• What’s UP With Home Insurance Deductibles?
• NFIP Claim Handbook (2024)
• FEMA and SBA 2024 Updates Overview

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Arranging Temporary Housing

• Survivors Speak: Underinsured, Delayed Rebuild, Buying a temporary home

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Getting Organized

• Organizing Carrier-Specific Disaster Survivor Groups
• Flood Insurance Claim Basics
• After a Hurricane – Property Damage FAQs
• Sample Letters and Claim Documents
• What to Do With Checks from Your Insurance Company

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Getting Debris Removed

• What’s UP with Trees, Shrubs, and Landscaping Insurance Coverage?

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Being Proactive in Documenting and Valuing Your Losses

• The Scoop on “Scope” (of loss)
• Insurance Recovery Tips for the Dwelling Part of Your Claim
• NFIP Proof of Loss, Damage Estimates and Supplemental Claims
• Sample Letter for Requesting Copies of Claim-Related Documents
• Building Code, Ordinance or Law Compliance
• Buy or Rebuild? FAQs on replacing a dwelling after a total loss
• Sample Letter Requesting Inspection, Scoping and Remediation Plan for Wildfire Damaged Structure
• Sample Letter Requesting Re-inspection and Re-testing of a Partially-Damaged Home
• Insurance Coverage for Damaged or Destroyed Septic Systems
• What’s UP with Trees, Shrubs, and Landscaping Insurance Coverage?

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Creating Your Home Inventory and Navigating Your Contents Claim

• Depreciation Basics
• Sample Letter Asking for a Personal Property Claim Settlement
• Survivors Speak: Personal Property / Contents List for Insurance for Total Loss

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Making Financial Decisions

• Updating your home insurance after a loss…Staying protected without wasting money
• Tax Tips for Disaster Survivors
• Underinsurance 101
• Tax Information for Disaster Survivors
• What to Do With Checks from Your Insurance Company

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Choosing a Contractor

• Survivors Speak: Working With Your Contractor
• Questions to ask a repair/rebuilding contractor

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Working with Your Mortgage Company

• Sample Letter Requesting Mortgage Company Release Insurance Proceeds
• Sample Letters and Claim Documents

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Getting Help If/When You Need It

• A Policyholders Guide to Mediation
• Resolving Flood Insurance Disputes
• Hiring an Attorney for an Insurance Claim
• Insurance Appraisal Simplified
• Making the Best Choice When Hiring a Public Adjuster
• Hiring Professional Help for an Insurance Claim

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Overcoming Obstacles

• Sample Letter Requesting Claim Payment History
• Sample Letter Requesting Information About Claim Denial
• Using social media to be the squeaky wheel
• Belly UP: Navigating a claim when your insurer becomes “insolvent”
• Sample Letter to Collect Policy Benefits for Building Code Upgrades (non-CA)
• Sample Letter Requesting Retroactive Increase of Your Dwelling Limit

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