2025 California Wildfires – Insurance Claim and Recovery Help
This Insurance Claim and Recovery Help page includes resources for the January 2025 Palisades Fire and Eaton Fire in Los Angeles County.
Through our Roadmap to Recovery® program, you can access free, trustworthy help navigating the process of returning to a wildfire damaged area, repairing and replacing damaged and destroyed property, and collecting all available insurance funds. If your property is damaged or was destroyed, our guidance is here to help you get started on the road to recovery, make good decisions and keep moving forward.
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Download our Insurance and Recovery GuideAbout UP: United Policyholders (UP) is a non-profit organization that has three-plus decades of expertise in wildfire recovery and insurance claims. Our staff, our disaster veteran and professional volunteers, and our public officials, agency, non-profit and professional expert partners can help lighten your load and give you reliable strategies, information and pearls of wisdom and support. We’re rooting for you and here to help. No strings attached. We don’t sell our services or provide one-on-one professional claim or legal help, but we offer honest, free and experienced guidance and links to reliable professional and government resources.
| VISIT UNITED POLICYHOLDERS (UP) TABLE AT THE TWO OFFICIAL DISASTER RECOVERY CENTERS: UP staff and previous disaster survivors are at the Disaster Recovery Centers. Stop by for information, claim guidance and a free copy of our “little yellow” Disaster Recovery Handbook. There are two DRC locations, both open daily from 9:00 am to 8:00 pm.UCLA Research Park West 10850 Pico Blvd., Los Angeles, CA 90064 Pasadena City College |
| DEPARTMENT OF INSURANCE CLINICS: The California Department of Insurance (CDI) is providing one-on-one appointments to answer insurance questions. To schedule an appointment, contact CDI’s Hotline at 1-800-927-4357. Walk-ins will be on a first-come-first-served basis. Saturday, January 18th, 10AM- 5PM and Sunday, January 19th, 10AM-1PM Saturday, January 25th, 10AM-5PM and Sunday, January 26th, 10AM-1PM |
| APPLY FOR FEMA ASSISTANCE: People in an area declared a federal disaster can apply for assistance through FEMA, even if you have insurance. Survivors can apply for federal aid, even if insured. Disaster assistance may be able to fill insurance gaps or provide help if you’ve been waiting more than 30 days on a homeowner’s claim. Check the FEMA website for updates. There may also be assistance available through local and state governments and charitable agencies.California Wildfires and Straight-line Winds (DR-4856-CA) APPLY FOR ASSISTANCE |
Below you will find roadmap steps and short cuts to items in our extensive library of resources that should be most useful and relevant to your current situation. Through our Roadmap to Recovery® program, you can access tips, tools and the straight scoop on insurance, clean up, contractors, lawyers, adjusters, avoiding ripoffs and mistakes, your legal rights and emotional support from people who genuinely care about helping you navigate successfully.
Watch our FIRST STEPS AFTER A WILDFIRE video here. and watch our recent Wildfire Recovery Orientation (recorded Fall, 2024)
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Taking it in and Getting Started
TIP: If you lost your home in the wildfire, when you file your insurance claim, be sure to ask for a cash advance to help you get situated. Under California law, after an officially declared disaster, your insurer is required to give you an advance of no less than 30% of your “dwelling” insurance limit and at least 4 months of your available coverage for temporary rent and other additional living expenses you incur due to having lost the use of your home. Be sure to ask for it in writing (email counts). If you are insured through the CA Fair Plan, your coverage for temporary/additional living expenses is a based on the Fair Rental Value of your dwelling.
Your adjuster may be from out of state and unfamiliar with California law. California has special rules related to insurance and deadlines that are designed to make it easier for you to collect all available funds after a total or partial wildfire loss. Our goal is to empower you to be your own best advocate in the recovery process and get professional or government help when you need it.
Resources General- Wildfire Recovery and Insurance Orientation
- First Steps After a Wildfire
- Primeros Pasos Despues de un Incendio Forestal
- Top 10 Insurance Claim Tips
- A Guide to Your Homeowners Policy
- Sample Letter Requesting Complete Copy of Homeowners Policy
- Speak UP: How to communicate with your insurance company
- Avoiding Frauds and Scams After a Disaster
- Insurance Lingo en Español
- Register with FEMA (if/when declared)
- Fannie Mae Mortgage Help - Don't Pay Before You Plan
- Fannie Mae - Planificacion de indemniz aciones después de un desastre
- AT&T Disaster Recovery - Customer Relief
Resources Partial Loss -
Arranging Temporary Housing
After a declared state of emergency, your insurance company must give you a cash advance of no less than four months of living expenses while working with you on calculating your losses and benefits.
Your insurer must give you, upon request, a list of items normally classified as reimbursable ALE expenses. It is best to ask for this list in writing–email counts.
Please Note: This law went into effect January 2021–if your insurance adjuster is from out of state, they may not be aware of California law.
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Getting Organized, Informed and Empowered
Resources General
- Insurance Claim Rules in California (2025)
- FAQs about Home Insurance Claims in California
- Renters Insurance Claim Tips (California)
- Organizing Carrier-Specific Disaster Survivor Groups
- Insurance Accounting Spreadsheet
- Survivors Speak: Forced Choice Matrix for Decision-making
- Speak UP: How to communicate with your insurance company
- The Chemistry of Fires at the Wildland-Urban Interface
Resources Partial Loss- Insurance Claim Tips For Partial Loss Fires
- Why Indoor Chemistry Matters (downloadable PDF)
- The Chemistry of Fires at the Wildland-Urban Interface
- Permitting and title assistance from the California Department of Housing and Community Development
- Fast Facts Rebuilding After a Disaster - CA Contractors State License Board
- Getting Debris Removed
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Being Proactive in Documenting and Valuing Your Losses
Partial Losses/Standing Homes
If your home was spared but was exposed to extreme heat and smoke, we offer specialized guidance on partial loss insurance claim issues related to proper cleaning, inspecting for damage, restoring healthy indoor air quality and repairing obvious as well as hidden damage.
Resources General- Insurance Recovery Tips for the Dwelling Part of Your Claim
- The Scoop on “Scope” (of loss)
- Guidelines For Reviewing Adjusters’ And Contractors’ Estimates
- Xactimate Demystified
- Survivors Speak: Estimating Your Loss
- Reimbursement for Claim Preparation Expenses
- Sample Letters and Claim Documents
- Mobile / Manufactured Home Insurance Claim Tips
- Consejos para reclamos de seguros para casas móviles / fabricadas (California)
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Creating Your Home Inventory and Navigating Your Contents Claim
Resources GeneralResources Partial Loss
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Making Housing and Financial Decisions
Resources General
- Underinsurance 101
- Survivors Speak: Coping With Underinsurance
- Updating your home insurance after a loss...Staying protected without wasting money
- Tax Tips for Disaster Survivors
- Sample Letter Requesting Extension of Deadlines to Collect Full Policy Benefits - CALIFORNIA DISASTER
- What to Do With Checks from Your Insurance Company
Resources Total Loss -
Choosing a Contractor
You can check with the California Contractors State License Board (CSLB) website tools Find My Licensed Contractor and License Check (available on the homepage of CSLB’s website) to help find a licensed contractor, confirm the license is in good standing, and verify the contractor carries an active surety bond and workers’ compensation insurance.
Resources GeneralResources Total Loss -
Working with Your Mortgage Company
Your mortgage company cannot require you pay off your loan with your insurance proceeds, but they will typically be listed on the insurance payments along with you. Fannie Mae’s Disaster Response Network™ can help eligible homeowners navigate the broader financial impacts of disaster and the challenging recovery process with a team of HUD-approved housing counselors offering:
- A needs assessment and personalized recovery plan
- Help requesting financial relief from FEMA, insurance, mortgage servicers, and other sources
- Web resources and ongoing guidance from experienced disaster relief advisors
Homeowners can call 877-833-1746 to access the Disaster Response Network or other available resources.
Visit Fannie Mae’s KnowYourOptions.com consumer website for housing resources, including details on disaster relief. Homeowners can visit www.knowyouroptions.com/relief to learn more and find out if they have a Fannie Mae-owned mortgage and access to the full benefits of their Disaster Response Network.
Resources General- Getting Your Mortgage Company To Release Insurance Proceeds (CA)
- Sample Letter Requesting Mortgage Company Release Insurance Proceeds
- Mortgage Company Release Request #1 - Initial Check
- Mortgage Company Release Request #2 - Additional Releases
- Survivors Speak: Getting Your Lender to Pay Interest on Your Insurance Funds
- Your reverse mortgage after a natural disaster
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Getting help if/when you need it
If you need help beyond insurance claim help, connect with a disaster case manager to help you develop a realistic long-term recovery plan. The disaster case manager helps identify and facilitate access to appropriate community resources that will support the plan. This will be set up during the long term recovery.Resources General
- Taking Care of Yourself Along the Way
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Announcements & Government Bulletins